Specialty Pharmacy Technician New Springfield, MA

Shields Health Solutions; Springfield, Northern (MA, KY); On-site; USD 38,000 - 55,000; Full time

Job summary

Shields Health Solutions seeks an experienced Certified Pharmacy Technician to support patients and pharmacists through medication adherence and prescription processing. You will ensure accurate entry, labeling, and delivery coordination while upholding privacy and compliance.

The role requires active CPhT registration in the state of employment and national certification, with 1+ years of experience. Strong communication and problem-solving skills are essential.

Qualifications

• Active Pharmacy Technician registration in the state of employment is required.
• National CPhT certification (or equivalent) is required.
• High School Diploma or GED is required.
• 1+ years of Pharmacy Technician experience.

Responsibilities

• Process and enter prescriptions accurately and clarify orders with pharmacists when needed.
• Label, fill, prepare, and coordinate delivery of prescriptions including special storage.
• Support patients via inbound/outbound calls, adherence follow-ups, and education.
• Investigate insurance issues and assist with financial assistance programs.
• Maintain inventory and receive medications; assemble supplies.
• Manage data, adjudicate claims, and support follow-up activities.
• Identify process improvements while upholding quality and compliance.
• Collaborate with pharmacists, clinicians, patients, and stakeholders to support patient care.

Skills

Phone communication

Patient communication

Microsoft Office

Systems learning

Organization

Analytical skills

Interpersonal skills

Discretion

Education

High School Diploma or GED

Active Pharmacy Technician registration

National CPhT certification

Tools

Microsoft Excel

Microsoft Word

Job description

Join a Fast-Growing Specialty Pharmacy Team

We're seeking an experienced Certified Pharmacy Technician (CPhT) to support patients and pharmacists through medication adherence, prescription processing, and pharmacy operations. This role is ideal for a motivated professional who enjoys patient interaction, problem-solving, and making a meaningful impact on patient outcomes.

Candidates must be nationally certified and registered as a Pharmacy Technician in the State of employment.

What You'll Do

• Process and enter prescriptions accurately, including clarifying orders with pharmacists and clinicians when needed.
• Label, fill, prepare, and coordinate delivery of prescriptions, including medications requiring special storage or handling.
• Support patients through inbound and outbound communication, medication adherence follow-ups, refill coordination, and medication education.
• Investigate and resolve insurance-related issues and assist patients with financial assistance programs.
• Maintain pharmacy inventory, order and receive medications, and assemble necessary medication-related supplies.
• Manage data, adjudicate test claims, maintain accurate records, and support operational follow-up activities.
• Identify opportunities for process improvement while maintaining exceptional quality, service, confidentiality, and compliance standards.
• Collaborate with pharmacists, clinicians, patients, and internal stakeholders to support outstanding patient care.

What We're Looking For

Skills

• Strong phone and patient communication skills
• Proficiency in Microsoft Office (Excel and Word)
• Ability to learn new systems and databases quickly
• Strong organizational, analytical, and interpersonal skills
• Detail-oriented and dependable
• High integrity and professionalism
• Empathetic, patient-focused communicator
• Energetic, motivated team player
• Able to manage confidential information with discretion

Required

• Active Pharmacy Technician registration in the State of employment
• National CPhT certification (or equivalent)
• High School Diploma or GED
• 1+ years of Pharmacy Technician experience

Preferred

• 5+ years of Pharmacy Technician experience

If additional state-specific certification requirements exist, the selected candidate must obtain them within a mutually agreed-upon timeframe. Continued employment is contingent upon meeting those requirements.

Compensation

Actual compensation will depend on geographic location, skills, education, certifications, experience, and other job-related factors.

By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.

Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [e-mail].