Specialty Pharmacy Technician

Shields Health Solutions; Cleveland (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Shields Health Solutions is seeking a Certified Pharmacy Technician (CPhT) to provide hands-on support for patients and pharmacists, enabling total quality patient care across the medication continuum. Candidates must be nationally certified and state-registered, with 1+ years of experience (5+ preferred) and a strong command of Microsoft Office.

The role involves entering prescriptions, assisting with adherence checks, handling insurance issues, and maintaining inventory.

Qualifications

• Experience as a Pharmacy Technician; must be registered and nationally certified as a CPhT or equivalent.
• 1+ years of experience required; 5+ years preferred.
• High school diploma or GED required; ability to obtain state certification if needed.

Responsibilities

• Interpret and enter prescriptions.
• Clarify prescription orders with pharmacist or clinician as appropriate.
• Label and fill prescriptions for pharmacist to verify.
• Perform pharmaceutical calculations.
• Identify medications requiring special storage or handling.
• Prepare medications for delivery to patients and departments.
• Answer, resolve, and triage inbound inquiries.
• Provide outbound therapy/medication adherence check-ups.
• Secure refill prescriptions.
• Assist patients with insurance-related issues and financial assistance forms.
• Maintain pharmacy inventory and drug ordering/receiving.
• Communicate with patients by phone to assist medication awareness.
• Input data and adjudicate test claims; plan follow-ups.
• Manage and update data using database applications.
• Suggest improvements to productivity and quality.
• Participate in process improvement initiatives.
• Protect confidentiality of information.

Skills

Phone communication

Microsoft Excel

Microsoft Word

Data entry

Organizational skills

Interpersonal skills

Education

State-certified Pharmacy Technician (CPhT)

High school diploma or GED

Tools

Microsoft Office

Outlook

PowerPoint

Job description

Job Purpose

The successful candidate will provide integrated support to patients and pharmacists by providing a 'hands-on\" approach to total quality patient care through the delivery of a full continuum of medication adherence support. We are seeking a highly motivated, self-starter who is looking for an exciting career path with a fast-growing company in the specialty pharmacy management services. Candidates MUST be nationally certified and registered as a technician with the State of employment. We are seeking a Certified Pharmacy Technician (CPhT) with extensive experience.

Job Duties

• Interpret and enter prescriptions.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Label and fill prescriptions for the pharmacist to verify.
• Perform pharmaceutical calculations.
• Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify and assembling supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Prepares medication for delivery to patients and departments.
• Answers, resolves, and triages inbound inquiries.
• Provides outbound therapy/medication adherence check-ups.
• Secures refill prescriptions.
• Resolves insurance related issues and assists patients with various forms of financial assistance.
• Maintains pharmacy inventory including drug ordering and receiving.
• Communicate directly with patients over the phone to assist them in the awareness of their medications.
• Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolves problems; recommend improvements; implements change.
• Actively participates in process improvement initiatives.
• Acts as a value-added business partner to stakeholders throughout the organization.
• Protects organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Other duties as assigned

Skills: strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other database programs and able to extract relevant information; strong organizational and interpersonal skills a must

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

Other: energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

Experience/ Education

Required Licensure/Certification: We are seeking experienced pharmacy technicians who are registered with the State of employment and nationally certified as a CPhT or equivalent. Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: Required 1+ years, Preferred 5+ years’ experience as a Pharmacy Technician

Education: High school diploma or GED required

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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [e-mail].