Specialty Pharmacy Technician

Shields Health Solutions; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Shields Health Solutions is seeking a Certified Pharmacy Technician (CPhT) to provide integrated patient and pharmacist support in a fast-growing specialty pharmacy setting in Orlando, FL. You will interpret prescriptions, assist with adherence, and help ensure accurate medication preparation.

The role requires state licensure as a pharmacy technician, 1+ year of experience (5+ preferred), and strong Microsoft Office skills to manage data, communicate with patients, and support operations.

Qualifications

• Must be nationally certified and registered as a Pharmacy Technician (CPhT)
• 1+ years of experience required; 5+ preferred
• Solid computer skills including Microsoft Office tools for communication and data management

Responsibilities

• Interpret and enter prescriptions.
• Clarify prescription orders with pharmacist or clinician.
• Label and fill prescriptions for pharmacist verification.
• Perform pharmaceutical calculations.
• Prepare medication for delivery to patients and departments.
• Answer, resolve, and triage inquiries.
• Support medication adherence programs and outreach.

Skills

CPhT required

Phone skills

Excel

Organizational skills

Interpersonal skills

Education

High school diploma or GED

State-registered Pharmacy Technician (CPhT)

Tools

Microsoft Office

Job description

Job Purpose:

The successful candidate will provide integrated support to patients and pharmacists by providing a \"hands-on\" approach to total quality patient care through the delivery of a full continuum of medication adherence support. We are seeking a highly motivated, self-starter who is looking for an exciting career path with a fast-growing company in the specialty pharmacy management services. Candidates MUST be nationally certified and registered as a technician with the State of employment. We are seeking a Certified Pharmacy Technician (CPhT) with extensive experience.

Job Duties:

• Interpret and enter prescriptions.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Label and fill prescriptions for the pharmacist to verify.
• Perform pharmaceutical calculations.
• Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify and assemble supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, and Band-Aids.
• Prepares medication for delivery to patients and departments.
• Answers, resolves, and triages inbound inquiries.
• Provides outbound therapy/medication adherence check-ups.
• Secures refill prescriptions.
• Resolves insurance related issues and assists patients with various forms of financial assistance.
• Maintains pharmacy inventory including drug ordering and receiving.
• Communicate directly with patients over the phone to assist them in the awareness of their medications.
• Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolves problems; recommend improvements; implements change.
• Actively participates in process improvement initiatives.
• Acts as a value-added business partner to stakeholders throughout the organization.
• Protects organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations.
• Other duties as assigned.

Skills:

• strong phone skills
• highly proficient in Microsoft Office particularly Excel and Word
• able to quickly learn other database programs and able to extract relevant information
• strong organizational and interpersonal skills a must

Traits:

• Organized
• high-integrity
• attention to detail
• dependable
• quality focus
• empathetic
• good listener/communicator

Other:

• energetic
• highly motivated
• team player with strong personal and communication skills
• discretion and confidentiality essential as position deals with highly sensitive and private data

Experience/ Education:

Required Licensure/Certification: We are seeking experienced pharmacy technicians who are registered with the State of employment and nationally certified as a CPhT or equivalent. Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: Required 1+ years, Preferred 5+ years’ experience as a Pharmacy Technician.

Education: High school diploma or GED required.

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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [e-mail].