Specialty Pharmacy Technician

Shields Health Solutions; Springfield (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Shields Health Solutions in Massachusetts is hiring a Certified Pharmacy Technician (CPhT) to support patients and pharmacists through medication adherence, prescription processing, and pharmacy operations. The role emphasizes accurate processing, patient communication, and keeping high standards for quality and confidentiality.

Responsibilities include labeling and delivering prescriptions, assisting with insurance issues and financial aid programs, and coordinating with clinicians to ensure

Qualifications

• Requires active national CPhT certification and state registration.
• Experience with pharmacy workflows and prescription processing preferred.
• Strong communication with patients and clinicians is essential.

Responsibilities

• Process and enter prescriptions accurately and clarify orders with pharmacists.
• Label, fill, prepare, and coordinate delivery of prescriptions.
• Support patients via inbound/outbound calls, adherence follow-ups, and education.
• Investigate insurance issues and assist with financial assistance programs.
• Maintain inventory, order and receive medications, and assemble supplies.
• Manage data, adjudicate claims, and support operational follow-up activities.
• Identify opportunities for process improvement while maintaining quality and confidentiality.
• Collaborate with pharmacists, clinicians, patients, and stakeholders to ensure patient care.

Skills

Phone communication

Microsoft Office

Data entry

Organizational skills

Interpersonal skills

Education

High School Diploma or GED

Job description

Certified Pharmacy Technician (CPhT) | Specialty Pharmacy

Join a Fast-Growing Specialty Pharmacy Team

We're seeking an experienced Certified Pharmacy Technician (CPhT) to support patients and pharmacists through medication adherence, prescription processing, and pharmacy operations. This role is ideal for a motivated professional who enjoys patient interaction, problem-solving, and making a meaningful impact on patient outcomes.

Candidates must be nationally certified and registered as a Pharmacy Technician in the State of employment.

What You'll Do

• Process and enter prescriptions accurately, including clarifying orders with pharmacists and clinicians when needed.
• Label, fill, prepare, and coordinate delivery of prescriptions, including medications requiring special storage or handling.
• Support patients through inbound and outbound communication, medication adherence follow-ups, refill coordination, and medication education.
• Investigate and resolve insurance-related issues and assist patients with financial assistance programs.
• Maintain pharmacy inventory, order and receive medications, and assemble necessary medication-related supplies.
• Manage data, adjudicate test claims, maintain accurate records, and support operational follow-up activities.
• Identify opportunities for process improvement while maintaining exceptional quality, service, confidentiality, and compliance standards.
• Collaborate with pharmacists, clinicians, patients, and internal stakeholders to support outstanding patient care.

What We're Looking For

Skills

• Strong phone and patient communication skills
• Proficiency in Microsoft Office (Excel and Word)
• Ability to learn new systems and databases quickly
• Strong organizational, analytical, and interpersonal skills

Traits

• Detail-oriented and dependable
• High integrity and professionalism
• Empathetic, patient-focused communicator
• Energetic, motivated team player
• Able to manage confidential information with discretion

Qualifications

Required

• Active Pharmacy Technician registration in the State of employment
• National CPhT certification (or equivalent)
• High School Diploma or GED
• 1+ years of Pharmacy Technician experience

Preferred

• 5+ years of Pharmacy Technician experience

If additional state-specific certification requirements exist, the selected candidate must obtain them within a mutually agreed-upon timeframe. Continued employment is contingent upon meeting those requirements.

Compensation

$20.00 - $25.00 per hour

Actual compensation will depend on geographic location, skills, education, certifications, experience, and other job-related factors.

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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [e-mail].