Specialty Pharmacy Liaison

RXinsider LTD.; Worcester (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

4 weeks PTO + 10 paid holidays

401(k) with company match

Health, Dental and Vision Insurance

Paid Training

Career growth in a rapidly expanding,

Job summary

Shields Health Solutions is seeking a Specialty Pharmacy Liaison (Pharmacy Technician) for an onsite, Monday–Friday outpatient clinic setting. You will guide patients through therapy journeys and ensure a seamless pharmacy experience, collaborating with clinical staff to resolve issues.

The role emphasizes patient advocacy, accurate documentation, and proactive problem-solving in a fast-growing healthcare organization.

Qualifications

• Active Pharmacy Technician registration in the state of employment.
• 2–5 years of Pharmacy Technician experience.
• High School Diploma or GED.

Responsibilities

• Deliver high-touch patient support, managing each patient’s journey from onboarding through refills.
• Coordinate timely medication delivery and manage refill schedules.
• Proactively address insurance, prior authorization, and copay challenges.
• Monitor and promote medication adherence.
• Collaborate closely with clinical pharmacists, providers, and clinic staff to resolve issues quickly.
• Act as a trusted resource and advocate for patients navigating complex therapies.

Skills

Interpersonal skills

Communication skills

Independent work

Microsoft Office

Detail-oriented

Education

High School Diploma or GED

CPhT certification

Tools

Microsoft Office

Job description

Specialty Pharmacy Liaison (Pharmacy Technician)

Onsite | Monday–Friday | Outpatient Clinic Setting

Are you kind, collaborative, and driven to make a difference in patients’ lives? You’re in the right place.

At Shields Health Solutions, we’re redefining specialty pharmacy care—and we’re growing fast. We’re looking for passionate, intellectually curious Pharmacy Technicians / Patient Liaisons who thrive in a team-oriented, patient-first environment.

Join a diverse, inclusive workplace where your ideas are valued, collaboration is encouraged, and meaningful patient impact happens every day.

Why Join Shields?

We offer a highly competitive compensation and benefits package designed to support your career and well-being:

• Competitive salary + bonus incentives
• Monday–Friday schedule (no weekends)
• 4 weeks PTO + 10 paid holidays
• 401(k) with company match
• Health, Dental and Vision Insurance effective on the first day of employment
• Paid Training
• Career growth in a rapidly expanding healthcare organization

Your Impact: Specialty Pharmacy Liaison Role

As a Specialty Pharmacy Liaison, you will serve as the primary point of contact for patients, guiding them through their therapy journey and ensuring a seamless pharmacy experience.

Key Responsibilities:

• Deliver high-touch patient support, managing each patient’s journey from onboarding through refills
• Coordinate timely medication delivery and manage refill schedules
• Proactively address insurance, prior authorization, and copay challenges
• Monitor and promote medication adherence
• Collaborate closely with clinical pharmacists, providers, and clinic staff to resolve issues quickly
• Act as a trusted resource and advocate for patients navigating complex therapies

Required Qualifications

What We’re Looking For

• Active Pharmacy Technician registration in the State of employment
• 2–5 years of Pharmacy Technician experience
• High School Diploma or GED

Preferred Qualifications

• CPhT certification (highly valued)
• 5–8 years of pharmacy technician experience

Core Skills

• Strong interpersonal and communication skills
• Ability to work independently and exercise sound judgment
• Excellent organizational and administrative capabilities
• Proficiency in Microsoft Office (Excel, Word) and ability to quickly learn new systems
• Detail-oriented with the ability to analyze and extract key information efficiently

Join Us

If you’re looking for a meaningful career where you can support patients, collaborate with top healthcare professionals, and grow with an innovative organization, we’d love to meet you.

This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. An employee in this position can expect a salary rate between $50,000 and $65,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.

By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.

Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [e-mail].