Specialty Pharmacy Account Coordinator (Non-Exempt)

Mercy; Maryland Heights (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental and Vision coverage

Paid time off

Tuition support

Retirement plan matching

Job summary

Mercy is seeking a Specialty Account Coordinator I to manage patient accounts, including insurance verification, benefit checks, denials management, and collections. The role also supports enrollment in assistance programs for patients needing drug coverage.

Ideal candidates will have strong communication with physicians, staff, patients, and insurers, plus familiarity with oncology billing and claims processes. Mercy offers comprehensive benefits and growth opportunities.

Qualifications

• Education: Some college hours in Business, Finance and/or Accounting related courses preferred.
• Licensure: Current State Technician license in good standing.
• Experience: A minimum of 3 years related experience required including 1 year of relevant pharmacy experience.
• Certification/Registration: Certified Pharmacy Technician (CPhT) by the Pharmacy Technician Certification Board (PTCB) is required within six months from start.

Responsibilities

• Find your calling at Mercy! The Specialty Account Coordinator I is responsible for multiple facets of patient account coordination including insurance/benefit verification, rejection and denials management and collections.
• The role also involves assisting patients in enrolling in drug assistance programs and monitoring funds from various programs.
• The position requires thorough understanding of oncology billing and ability to communicate effectively with physicians, staff, patients, and insurance companies.

Skills

Pharmacy experience

Interpersonal skills

Analytical skills

Communication skills

Education

Some college hours in Business/Finance/Accounting

CPhT certification within 6 months

Job description

Education: Some college hours in Business, Finance and/or Accounting related courses preferred.

Licensure: Current State Technician license in good standing

Experience: A minimum of 3 years related experience required including 1 year of relevant pharmacy experience.

Certification/Registration: Certified Pharmacy Technician (CPhT) by the Pharmacy Technician Certification Board (PTCB) is required within six months from start.

Knowledge, Skills and Abilities:

• Interpersonal, organizational, and analytical skills required.
• Must possess ability to work in stressful situations, meet deadlines, and perform daily responsibilities with consistent accuracy.
• Ability to use logic, good judgment ad be able to rapidly identify and initiate corrective actions when problems arise.
• Must be able to communicate effectively providing good written and oral direction to co-workers.
• Must be able to work effectively with VBO management and co-workers in demanding situations.

Find your calling at Mercy! TheSpecialty Account Coordinator Iis responsible for multiple facets of patient account coordinationincluding insurance/benefit verification, rejection and denials management and collections. The Specialty Account Coordinator is also responsible for knowing which assistance programs, such as drug copay cards and/or foundations, patients may qualify for, assisting patients in enrolling in thoseprograms, monitoring services rendered and billing the assistance programs for the applicablefunds. This position requires a thorough understanding of all available programs, funding guidelines, claims procedures and insurance company regulations, as well as oncology coding and billing. This position monitors insurance company regulations for changes in pre-certification, documentation, medical necessity criteria, policy requirements and/or claims submission requirements. This position requires accuracy, attention to detail and the ability to communicate well with physicians, staff, patients, and insurance companies. The Specialty Account Coordinator I serves as a resource for other staff and patients. This position serves as a Senior Pharmacy Technician as needed. Performs duties in a manner consistent with Mercy Service Standards.

Position Details:

Education: Some college hours in Business, Finance and/or Accounting related courses preferred.

Licensure: Current State Technician license in good standing

Experience: A minimum of 3 years related experience required including 1 year of relevant pharmacy experience.

Certification/Registration: Certified Pharmacy Technician (CPhT) by the Pharmacy Technician Certification Board (PTCB) is required within six months from start.

Knowledge, Skills and Abilities:

• Interpersonal, organizational, and analytical skills required.
• Must possess ability to work in stressful situations, meet deadlines, and perform daily responsibilities with consistent accuracy.
• Ability to use logic, good judgment ad be able to rapidly identify and initiate corrective actions when problems arise.
• Must be able to communicate effectively providing good written and oral direction to co-workers.
• Must be able to work effectively with VBO management and co-workers in demanding situations.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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