Specialty Infusion Acct Coord (Non-Exempt)

Mercy; Chesterfield (MO); Remote; USD 48,000 - 65,000; Full time

Job summary

Mercy is seeking a Specialty Infusion Account Coordinator to manage insurance verification, referral and preauthorization processes, and patient billing. You will coordinate with physicians, staff, patients, and insurers, ensuring accurate claims submission and denial management.

This remote, full-time position requires a minimum of 3 years related experience and some college in business/finance/accounting. Proficiency with EPIC and oncology billing is a plus.

Qualifications

• Minimum of 3 years related experience in patient accounts or billing.
• Some college hours in Business, Finance and/or Accounting courses are preferred.
• Experience with insurance verification, preauthorization, and claims submission is highly desirable.

Skills

Communication

Problem solving

Detail orientation

Stress management

Interpersonal skills

Education

Some college hours in Business, Finance and/or Accounting

Tools

EPIC

Job description

Find your calling at Mercy! The Specialty Infusion Account Coordinator is responsible for multiple facets of patient account coordination, including insurance and benefit verification, denial management, and collections. The Specialty Infusion Account Coordinator is also responsible for identifying assistance programs, such as drug copay cards, for which patients may qualify; assisting patients with enrollment in those programs; monitoring services rendered; and billing assistance programs for applicable funds. This position requires a thorough understanding of claims procedures, insurance company regulations, and oncology coding and billing. It also requires monitoring insurance company regulations for changes in precertification, documentation, and claims submission requirements. In addition, this position requires accuracy, attention to detail, and the ability to communicate effectively with physicians, staff, patients, and insurance companies. The Specialty Infusion Account Coordinator serves as a resource for other staff and patients and performs all duties in a manner consistent with Mercy's Mission, Values, and Service Standards.

Find your calling at Mercy! The Specialty Infusion Account Coordinator is responsible for multiple facets of patient account coordination, including insurance and benefit verification, denial management, and collections. The Specialty Infusion Account Coordinator is also responsible for identifying assistance programs, such as drug copay cards, for which patients may qualify; assisting patients with enrollment in those programs; monitoring services rendered; and billing assistance programs for applicable funds. This position requires a thorough understanding of claims procedures, insurance company regulations, and oncology coding and billing. It also requires monitoring insurance company regulations for changes in precertification, documentation, and claims submission requirements. In addition, this position requires accuracy, attention to detail, and the ability to communicate effectively with physicians, staff, patients, and insurance companies. The Specialty Infusion Account Coordinator serves as a resource for other staff and patients and performs all duties in a manner consistent with Mercy's Mission, Values, and Service Standards.

Position Details

Mercy - Remote Opportunity

Specialty Infusion Account Coordinator

Days, Full-Time (40 hours/week)

Education Preferred:

Some college hours in Business, Finance and/or Accounting related courses

Licensure:

N/A

Experience Required:

A minimum of 3 years related experience

Certification/Registration:

N/A

Other Skills & Knowledge Required

• Interpersonal, organizational, and analytical skills
• Must possess ability to work in stressful situations, meet deadlines, and perform daily responsibilities with consistent accuracy
• Ability to use logic, good judgment ad be able to rapidly identify and initiate corrective actions when problems arise
• Must be able to communicate effectively providing good written and oral direction to co-workers
• Must be able to deal effectively with VBO management and co-workers in demanding situations

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you’ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you’ll grow with us.

keyword(s): Prior-authorization, Benefits, Eligibility, EPIC, Billing, Coding, Claim Denial