Specialty Pharmacy Access Specialist

Anna Jaques Hospital; Boston (MA); On-site; USD 80,460,000 - 108,283,000; Full time

Job summary

Anna Jaques Hospital in Boston is seeking a Pharmacy Call Center Tech to direct and assist patient access to the specialty pharmacy by answering, screening and processing a high volume of calls in a dedicated call center.

The role requires a high school diploma or GED, Mass Registered Pharmacy Tech license, 3–5 years of related experience, and proficiency with pharmacy software and MS Office; bilingual abilities and PTCB certification are a plus.

Qualifications

• High School diploma or GED required.
• Mass Registered Pharmacy Tech license required.
• 3-5 years related work experience required.
• Experience with computer systems including web-based applications and MS Office.

Responsibilities

• Answer, screen and process high volume calls professionally.
• Schedule prescription refills using pharmacy software.
• Verify and update patient demographics; obtain referrals as needed.

Skills

Call center experience

English communication

Education

High School diploma or GED

Mass Registered Pharmacy Tech license

Tools

Pharmacy software

MS Office

Job description

Anna Jaques Hospital in Boston is seeking a Pharmacy Call Center Tech to direct and assist patient access to the specialty pharmacy by answering, screening and processing a high volume of calls in a dedicated call center.

The role requires a high school diploma or GED, Mass Registered Pharmacy Tech license, 3–5 years of related experience, and proficiency with pharmacy software and MS Office; bilingual abilities and PTCB certification are a plus.