Specialty Dentistry Care Coordinator

PDS Health; Rancho Cordova (CA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Paid time off

Tuition Reimbursement

401K

Volunteer in local community

Job summary

PDS Health in Rancho Cordova, CA is seeking a Specialty Healthcare Coordinator (SHC) to partner with Specialists and guide patients through treatment decisions and financing options. You will help secure case acceptance while keeping schedules full and productive, and you will support a Perfect Patient Experience (PPE) across the office.

Responsibilities include educating patients, obtaining pre-authorizations when needed, coordinating communications between offices, and maintaining high

Qualifications

• High School Diploma or GED.
• Travel between offices may be required.
• Preferred: coursework or training in dentistry, insurance or business.
• Knowledge of office practices, technology applications and patient insurances.
• Excellent interpersonal, oral and written communication skills.

Responsibilities

• Models company culture, values and standards based on the We Believe Behavioral Framework.
• Gain a financial commitment from the patient to start treatment as diagnosed by the Specialist.
• Achieve proficiency in PDS system and tools to assist patients in making the best possible decision.
• Prioritization of Specialty coordination and consultation; Subject Matter Expert for treatment plans that include specialty treatment.
• Proactive management of the Specialists’ schedules to ensure they are full, staggered, balanced, and productive with appropriate paperwork for treatment completed.
• Acts as a liaison for the office and specialty teams; facilitates communication, schedule considerations, consultations, treatment plan changes, and follow-up appointments.
• Understand and utilize all available financial options to give patients choices to start dentistry that fits in their budget.
• Professionally overcome common patient objections to starting treatment prior to the patient arriving for their specialty appointment.
• Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment.
• Active participant in daily morning huddles, monthly team meetings and any other meetings as required.
• Thorough understanding of Specialty goals and metrics, including additional reports used for tracking key metrics and patient care.
• Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework.
• Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care.
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully.
• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies.
• Other duties and responsibilities as assigned.

Skills

Office practices

Tech applications

Patient insurances

Results oriented

Patient advocate

Process focus

Financial acumen

Influencer

Self-motivated

Multi-tasking

Interpersonal skills

Confidential records

Organized

Education

High School Diploma or GED

Tools

PDS system

Job description

PDS Health in Rancho Cordova, CA is seeking a Specialty Healthcare Coordinator (SHC) to partner with Specialists and guide patients through treatment decisions and financing options. You will help secure case acceptance while keeping schedules full and productive, and you will support a Perfect Patient Experience (PPE) across the office.

Responsibilities include educating patients, obtaining pre-authorizations when needed, coordinating communications between offices, and maintaining high