Specialty Care Coordinator & Patient Advocate

PDS Health; Round Rock (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Tuition Reimbursement

401K

Volunteer time

Job summary

PDS Health in Round Rock, TX is seeking a Specialty Healthcare Coordinator (SHC) to partner with Specialists and help secure financial commitments from patients to start diagnosed treatments. You will educate patients on options, overcome objections, and keep Specialty schedules productive for smooth days.

As SHC, you will support consultative, educational patient care and the Perfect Patient Experience (PPE) while creating Patients for Life (PFL).

Qualifications

• High School Diploma or GED required.
• Travel between offices may be required.

Responsibilities

• Models company culture, values, standards and best practices based on the We Believe Behavioral Framework.
• Gain a financial commitment from the patient to start the treatment as diagnosed by the Specialist
• Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs
• Prioritization of Specialty coordination and consultation; Subject Matter Expert for treatment plans that include specialty treatment
• Proactive management of the Specialists’ schedules to ensure that they are full, staggered, balanced, and productive with appropriate paperwork for treatment completed
• Acts as a liaison for the office and specialty teams; facilitates communication, schedule considerations, consultations, treatment plan changes, and subsequent patient care with scheduling follow up appointments with specialty, GP and hygiene
• Understand and utilize all available financial options to give patients choices to start dentistry that fits in their budget
• Professionally overcome common patient objections to starting treatment prior to the patient arriving for their specialty appointment
• Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment
• Active participant in daily morning huddles, monthly team meetings and any other meetings as required
• Thorough understanding of Specialty goals and metrics, including additional reports used for tracking key metrics and patient care
• Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
• Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
• Other duties and responsibilities as assigned

Skills

Office software

Financial acumen

Patient advocacy

Communication skills

Multi-tasking

Team player

Problem solving

Data-driven

Integrity / confidentiality

Interpersonal skills

Education

High School Diploma or GED

Travel between offices

Job description

PDS Health in Round Rock, TX is seeking a Specialty Healthcare Coordinator (SHC) to partner with Specialists and help secure financial commitments from patients to start diagnosed treatments. You will educate patients on options, overcome objections, and keep Specialty schedules productive for smooth days.

As SHC, you will support consultative, educational patient care and the Perfect Patient Experience (PPE) while creating Patients for Life (PFL).