Specialty Clinic Scheduler – FT Days

Knoxville Hospital & Clinics; Knoxville (IA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Retirement plan with company match

Paid holidays

Life insurance

AD&D

Short/long-term disability

Sick time accrual

Job summary

Knoxville Hospital and Clinics is seeking a Specialty Clinic Scheduler to manage appointments for our specialty and respiratory clinics. This full-time role (about 36 hours/week) reports to the Director of Clinical Operations and includes chart review, VA authorizations, faxes and scanning.

Ideal candidates will have high school completion, strong customer service, and the ability to multitask while delivering exceptional patient care and coordinating with providers and staff.

Qualifications

• Exceptional customer service skills required.
• Mandatory to complete annual competency training.
• Healthcare/medical environment preferred.

Responsibilities

• Schedule appointments for specialty clinic and respiratory care.
• Verify insurance status and assist with referrals/authorizations.
• Handle chart review, VA authorizations, faxes and scanning.
• Provide coordinated, patient-centered service and multitask as needed.

Skills

Customer service

Scheduling

Education

High School Diploma or GED

Job description

Knoxville Hospital and Clinics strive to be your healthcare destination, building on compassion and innovation. We are committed to faithfully providing exceptional healthcare. The values we hold true are Teamwork, Innovation, Compassion, Integrity, Service, and People-Centered.

This is a Fulltime Position working about 36 hours a week.

Under the general supervision of Director of Clinical Operations, the Specialty Clinic Scheduler is responsible for all activities surrounding appointments for specialty clinic patients and assisting with chart review/auditing, VA authorizations, faxes and scanning.

Essential Functions

• Has initial contact with the patient and is responsible for providing comprehensive, coordinated and seamless service to the patients.
• Returns phone messages to patients within 24 hours.
• Send patient questionnaires to patients for appointments.
• Schedules appointments for specialty clinic, and respiratory care
• Validates the status of insurance and assists with VA referrals/authorizations.
• Obtains prior authorizations for appointments and procedures as required.
• Make appropriate referrals to assist the uninsured population.
• Collaborate with providers and specialty staff for schedule needs.
• Coordinates and communicates specialty clinic schedules/records to home offices.
• Maintains overall understanding of specialty clinic functions and escorts patients and public to the proper destination.
• Conducts themselves to provide the best patient experience possible.
• Scanning/uploading/faxing of medical records
• Ability to multitask.
• Other duties as assigned.

Job Requirements

• Preferred CNA
• High School Graduate or GED required
• Mandatory Report Training
• Insurance Knowledge is preferred
• Healthcare Background preferred
• Exceptional Customer Service skills required.
• Required to complete all annual competency training and maintain license and/or certification.

This is a Full-time position and is eligible for benefits for medical, dental, vision, flexible spending accounts, retirement plan with company match of up to 6%, accrued hours for vacation and sick time, paid holidays, and company benefits for employee life, employee AD&D, short term and long-term disability.