Patient Care Technician – FT Days

Knoxville Hospital and Clinics; Knoxville (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Company-paid life insurance

AD&D

Disability insurance

Flex spending accounts

Retirement plan with company match up 

Vacation and sick leave

Paid holidays

Job summary

Knoxville Hospital and Clinics is seeking a Patient Care Tech to support the nursing team and assist patients with ADLs while maintaining a calm, professional environment.

The role requires CNA training (75-hour) and current BCLS, with prior patient care, clerical and computer experience. Expectations include direct patient assistance, proper call handling, and adherence to infection control standards.

Qualifications

• High School graduate or equivalent.
• Certification from at least a 75-hour nurse aide course and passed CNA testing upon hire.
• Previous patient care experience, telephone, clerical and computer experience required.
• Current BCLS certification, must be able to read, write and follow written or oral instructions.
• Must display a high degree of empathetic understanding and kindness towards patients and visitors.
• Must be able to accept direction from nursing supervisors.
• Must possess friendly attitude and excellent customer service.
• Required to complete all annual competency training and maintain license and/or certification.

Responsibilities

• Promptly answers telephone calls and routes call appropriately and in a timely manner.
• Provide nursing and non-nursing tasks as directed, under supervision.
• Assists nurses with treatments and procedures as directed, in an accurate and timely manner.
• Maintains patient belongings and personal property.
• Maintains infection control standards and competencies.
• Attends required unit meetings and in-services or reads minutes.

Skills

Telephony handling

Clerical experience

Computer skills

Customer service

Empathy

BCLS certification

Education

High school diploma or equivalent

75-hour CNA/Nurse Aide certification

Job description

Knoxville Hospital and Clinics strive to be your healthcare destination, building on compassion and innovation. We are committed to faithfully providing exceptional healthcare. The values we hold true are Teamwork, Innovation, Compassion, Integrity, Service, and People-Centered.

This is a Fulltime position working 3 days a week from 6am – 6:30pm, every third weekend, and 3 out of 6 holidays.

The Patient Care Tech is an integral part of the nursing care team who works under the direction and supervision of RNs/LPNs. He/she is a specially trained nursing assistant in the nursing unit who is responsible for the clerical and receptionist functions of the unit. They should reflect an atmosphere of calmness and professionalism to patients, visitors and other health team members through a courteous and tactful approach. The Patient Care Tech provides assistance to the patient in carrying out ADLs, performs assigned nursing and non-nursing tasks; identifies potential problems and communicates them appropriately. The Patient Care Tech works cooperatively with other members of the health care team to assist in attainment of patient goals and to provide a clean, safe, pleasant environment.

Essential Functions

• Promptly answers telephone calls and routes call appropriately and in a timely manner.
• Consistently demonstrates competence and proficiency in Ward Clerk responsibilities and procedures.
• Provide nutritional and hydration support and assists patients with personal hygiene/elimination needs.
• Consistently demonstrates an awareness and understanding of patient needs for personal care and comfort.
• Provides nutritional and hydration support and assistance.
• Consistently takes and records temperatures and other vitals and output and other measurements as applicable and reports any abnormal vital signs to appropriate staff.
• Assists nurses with treatments and procedures as directed, in an accurate and timely manner.
• Assumes responsibility for patient belongings and personal property.
• Consistently demonstrates responsibility for cost containment and ensures that all patient charges are properly recorded.
• Strictly follows and enforces the principles of infection control standards.
• Maintains health testing requirements.
• Maintains current certifications / training in BCLS. Completes required competencies annually.
• Attends required unit meetings and in-services or reads minutes.
• Adheres to KHC compliance policies.

Job Requirements

• High School graduate or equivalent.
• Certification from at least a 75-hour nurse aide course and passed CNA testing upon hire.
• Previous patient care experience, telephone, clerical and computer experience required.
• Current BCLS certification, must be able to read, write and follow written or oral instructions.
• Current Mandatory Reporter or acquire within three months of hire.
• Must display a high degree of empathetic understanding and kindness towards patients and visitors.
• Must be able to accept direction from nursing supervisors.
• Must possess friendly attitude and excellent customer service.
• Required to complete all annual competency training and maintain license and/or certification.

This is a Full-time position with eligible benefits for medical, dental, vision, company paid benefits for employee life, employee AD&D, short term and long-term disability, flexible spending accounts, retirement plan with company match of up to 6%, accrued hours for vacation and sick, and paid holidays.