Specialty Care Referral Specialist

Paycom; Austin (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Paycom is seeking a Referral Coordinator to streamline the referral process and ensure timely access to specialty care. You will verify insurance, coordinate appointments with specialists, and serve as the primary contact for referred patients.

The role requires strong organization, excellent communication, and the ability to manage multiple tasks while maintaining patient satisfaction. Prior experience in pre-certification and medical terminology is preferred.

Qualifications

• High School diploma or GED required.
• Minimum of two years of pre-certification experience.
• Knowledge of ICD-10 and CPT-4 codes.
• Excellent communication skills, both written and verbal.
• Ability to multi-task and prioritize tasks.

Responsibilities

• Referral Management: receive and review referral requests via fax and software.
• Verify insurance and eligibility for referred patients.
• Coordinate and schedule appointments with specialist providers.
• Educate patients on the referral process and assist with paperwork.
• Maintain electronic records of referrals, authorizations, and interactions.
• Prepare reports to clinic management and ensure compliance.
• Perform light data entry and other related duties.

Skills

Excellent communication

Multi-tasking

Organizational skills

Attention to detail

Self-motivated

Education

High School diploma or GED

Tools

Leading Reach

Job description

Paycom is seeking a Referral Coordinator to streamline the referral process and ensure timely access to specialty care. You will verify insurance, coordinate appointments with specialists, and serve as the primary contact for referred patients.

The role requires strong organization, excellent communication, and the ability to manage multiple tasks while maintaining patient satisfaction. Prior experience in pre-certification and medical terminology is preferred.