Specialty Attractions Cashier - Part Time

Mall of America; BLOOMINGTON (MN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Team member discounts

Free ride passes

Teladoc

Employee Assistance Program

Tuition reimbursement

Metro pass

Universal pass

401(k) match

Short term disability

Long term disability

Paid parental leave

Paid vacation

Job summary

Mall of America is seeking a guest service team member to greet guests, assist with ticketing, and operate the MATRIX ride while ensuring rider safety. The role emphasizes maintaining clean displays, handling cash accurately, and providing outstanding service in a dynamic, high-traffic environment.

Candidates should be at least 16, with basic computer and math skills, and strong verbal communication. A flexible schedule including weekends and evenings is required to meet guest needs.

Qualifications

• Must be at least 16 years of age.
• Previous guest facing retail experience preferred.
• Previous cash handling experience preferred.
• Basic computer skills.
• Basic math skills.
• Understanding of USD currency.
• Outstanding guest service skills.
• Excellent verbal communication skills.
• Multi-tasking skills.

Responsibilities

• Greet and converse with guests to determine needs.
• Operate the MATRIX ride while in ride area.
• Explain product features and benefits.
• Clean, stock, and maintain product displays.
• Ring and count funds following cash handling procedures.
• Explain tickets and assist guests with purchases.
• Maintain safety and cleanliness and report unsafe conditions.
• Work independently with minimal supervision.
• Remain calm and professional with upset guests.
• Cross-train with other departments and assist as needed.
• Work a flexible schedule including weekends, evenings, holidays, and high-volume days.
• Other duties as assigned.

Skills

Guest service

Cash handling

Multi-tasking

Verbal communication

Basic computer skills

Basic math skills

Currency handling

Age 16+

Job description

PURPOSE:

To provideexceptional guest service to all guests at Mall of America. To maintain welcoming and inviting attractions through cleaning, open communication, and prioritizing safety.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide exceptional guest service by greeting and conversing with guests and determining their needs.
• Operate the MATRIX ride, remaining in ride area when guests are present. Properly enforce all height and rider safety requirements.
• Understand specific product area knowledge including features, similar products and benefits.
• Clean, stock, organize, and maintain specific product displays as directed.
• Ring and count out funds accurately and timely following established cash handling procedures.
• Understand and explain various tickets to guests and assist them in purchasing tickets they need.
• Maintain safety and cleanliness of work locations and report any unsafe conditions to leadership in a timely manner.
• Regularly work independently and with minimal supervision.
• Remain calm and professional while assisting upset guests.
• Cross train with other departments and regularly be assigned to assist as needed.
• Work a flexible schedule, including weekends, evenings, holidays, and high-volume days.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Must be at least 16 years of age.
• Previous guest facing retail experience preferred.
• Previous cash handling experience preferred.
• Basic computer skills.
• Basic math skills.
• Understanding of USD currency.
• Outstanding guest service skills.
  • Excellent verbal communication skills.
• Multi-tasking skills.

PHYSICAL JOB REQUIREMENTS:

While performing the duties of this job, the team member will frequently be required to speak and listen to guests in order to understand their needs and communicate a solution. Team member must also possess a level of hearing that will continuously allow them to be aware of their surroundings and recognize when a guest needs their attention. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, ability to see in low light, and ability to adjust focus. Team members are required to be able to tolerate multiple sensory stimuli at once while performing their duties. These stimuli may include: loud auditory/noise, smells/olfactory, bright lights, colors, motion, and other visual stimuli.

• Walk: Frequently, about 85% of the time
• Stand: Infrequently, about 15% of the time
• Sit: Infrequently, about 10% of the time
• Bend/Stoop: Occasionally, about 50% of the time
• Kneel/Squat: Infrequently, about 30% of the time
• Climb: Infrequently, about 25% of the time
• Lift/Carry
  • Less than 10lb: Frequently, about 75% of the time
  • 11-25lb: Infrequently, about 15% of the time
  • 26-50lb: Rarely, about 5% of the time
• Push/Pull: Infrequently, about 30% of the time
• Twist: Occasionally, about 60% of the time
• Reach above shoulders: Infrequently, about 15% of the time
• Reach at or below shoulders: Occasionally, about 40% of the time
• Dexterity: Frequently, about 65% of the time
  • Use of both hands is required to perform duties and maintain safety standards

Mall of America is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, religion, marital status, genetic information, pregnancy, national origin, citizenship, physical/mental disability, military status, or any other basis prohibited by law.

Pay is based on many aspects which vary based on position. These include labor markets and, in some instances, may include education, work experience and certifications. In addition to your pay, Mall of America is passionate about the future of our team members, we want to ensure you have a wealth of support and resources, to care for yourself and your loved ones. Our one-of-a-kind job perks for most team members include, team member discounts, free Nickelodeon Universe ride passes, Teladoc, Employee Assistance Program, generous tuition reimbursement, and FREE Metro Pass Universal Pass. Mall of America offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your loved one's care for your whole selves. Other benefits for eligible team members include 401(k) match, short term disability, long term disability, paid parental leave, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at Job Perks + Benefits | Mall of America