Housekeeping Team Lead - 3rd Shift Full Time

Mall of America; BLOOMINGTON (MN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Team member discounts

Free Nickelodeon Universe ride passes

Teladoc

Employee Assistance Program

Tuition reimbursement

Metro Pass

Medical

Vision

Dental

Life insurance

401(k) match

Short term disability

Long term disability

Paid parental leave

Paid vacation

Job summary

Mall of America is seeking a Working Lead in Housekeeping to provide direction, drive safety practices, and ensure superb cleanliness across the mall. You will lead by example, schedule tasks, and coordinate daily operations to deliver a memorable shopping and entertainment experience.

The role requires leadership, strong communication, and a customer-service approach, with responsibilities including training, inventory checks, and acting as on-duty supervisor when needed.

Qualifications

• Must be 18 years of age.
• At least 2 years previous housekeeping experience.
• Previous leadership experience, preferred.
• Detail oriented, strong organization and multitasking skills.
• Excellent written and verbal communication skills.
• Excellent customer service skills.

Responsibilities

• Lead the Housekeeping team, ensuring cleanliness and safety standards are followed.
• Facilitate roll-call meetings and assign daily tasks and locations.
• Train new staff and provide ongoing training.
• Act as on-duty Supervisor in the absence of a Housekeeping Supervisor.
• Assist with inventory control and equipment monitoring.
• Maintain positive, professional demeanor with guests and team members.

Skills

Leadership

Communication

Safety awareness

Organizational skills

Multitasking

Customer service

Physical stamina

Job description

PURPOSE:

Act as a working lead, providing work direction, responding to the needs of team members and the operation of the housekeeping department. Lead by example in performing tasks in maintaining the cleanliness of Mall of America while providing a memorable shopping and entertainment experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead the Housekeeping team members emphasizing the cleanliness of MOA, safety cleaning practices and ensure MOA policies and standards are followed.
• Facilitate rollcall meetings, communicating relevant information, assigning daily tasks and work locations to team members, and special projects as needed.
• Responsible for setting up cleaning carts with daily cleaning supplies, assigning cleaning carts and radios.
• Use radio to communication and respond to team members and leaders needs.
• Respond to and provide team members with additional cleaning supplies as needed.
• Monitor team member performance and address performance concerns, giving immediate feedback in respectful manner, while focusing on improvement.
• Be a subject matter expert on department procedures and support other leads and team members in their work as needed.
• Assist supervisors by resolving minor team member concerns, ensure breaks are taken on time, report violations of MOA policies and procedures.
• Present positive and professional demeanor towards team members and guests
• Train new housekeeping team members and ongoing training to current team members; adapting to individual learning styles while maintaining consistency with coverage of materials.
• Service as the on-duty Supervisor in the absence of a Housekeeping Supervisor.
• Assist Supervisor with inventory control, monitor and recording cleaning supply usage, checking equipment in and out, report needs for equipment repair.
• Receive and track completed restroom checklist and cleaning logs.
• Provide suggestions on development or enhancements of Housekeeping procedures Present positive and professional demeanor towards team members and guests
• Perform the job duties of Custodian, ensuring cleanliness of common area of the mall, food courts, restrooms and transit.
• Additional duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Must be 18 years of age.
• At least 2 years previous housekeeping experience.
• Previous experience in commercial cleaning, preferred.
• Detailed oriented, strong organization and multitasking skills.
• Previous leadership experience, preferred.
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Working knowledge of the safe handling of equipment and materials used in commercial custodial duties.
• Good physical condition; ability to perform physical tasks such as extended walking, standing, lifting, and physical components of operating auto scrubber, sweeping, mopping and other custodial duties.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the team member will frequently be required to speak and listen to guests, tenants and team members in order to understand their needs, respond, react and communicate a solution. Team member must also possess a level of hearing that will continuously allow them to be aware of their surroundings and recognize when a team members and guest needs their attention. Specific vision abilities required by this job include frequent close vision, peripheral vision, depth perception, and ability to adjust focus. Team members are required to be able to tolerate multiple sensory stimuli at once while performing their duties. These stimuli may include: loud auditory/noise, smells/olfactory, bright lights, colors, motion, hot/cold temperatures, and other visual stimuli.

• Walk: Continuously, about 90% of the time
• Stand: Continuously, about 90 % of the time
• Sit: Rarely, about 5% of the time
• Bend/Stoop: Occasionally, about 60% of the time
• Kneel/Squat: Rarely, about 5% of the time
• Climb: Rarely, about 5% of the time
• Lift/Carry
  • Less than 10lb: Frequently, about 75% of the time
  • 11-25lb: Occasionally, about 40% of the time
  • 26-50lb: Infrequently, about 20% of the time
• Push/Pull: Frequently, about 75% of the time
• Twist: Occasionally, about 60% of the time
• Reach above shoulders: Infrequently, about 25% of the time
• Reach at or below shoulders: Frequently, about 70% of the time
• Reach at/below waist: Occasionally, about 40% of the time
• Dexterity: Frequently about 80% of the time
  • Use of both hands is needed to perform duties and maintain safety standards

Mall of America is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color,age, sex, gender identity, sexual orientation, religion, marital status, genetic information, pregnancy, national origin, citizenship, physical/mental disability, military status, or any other basis prohibited by law.

Pay is based on many aspects which vary based on position. These include labor markets and, in some instances, may include education, work experience and certifications. In addition to your pay, Mall of America is passionate about the future of our team members, we want to ensure you have a wealth of support and resources, to care for yourself and your loved ones. Our one-of-a-kind job perks for most team members include, team member discounts, free Nickelodeon Universe ride passes, Teladoc, Employee Assistance Program, generous tuition reimbursement, and FREE Metro Pass Universal Pass. Mall of America offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your loved one's care for your whole selves. Other benefits for eligible team members include 401(k) match, short term disability, long term disability, paid parental leave, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at Job Perks + Benefits | Mall of America

• team member discounts
• free Nickelodeon Universe ride passes
• Teladoc
• Employee Assistance Program
• generous tuition reimbursement
• FREE Metro Pass Universal Pass
• medical
• vision
• dental
• life insurance
• 401(k) match
• short term disability
• long term disability
• paid parental leave
• paid vacation