Specialties Field Manager

Atlanta-West-Carpets-LLC; Lithia Springs (GA); Presencial; USD 85.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Life Insurance

Paid Holidays and Time Off

401(k) Plan with company matching

Descripción de la vacante

Artisan Design Group (ADG), a Lowe’s company, is seeking a Field Operations Manager to oversee the Specialties Field Operations team across assigned regions. You will lead Field Operations Specialists, collaborate with the Operations Manager, and drive quality, timelines, and customer satisfaction on projects.

The role requires strong leadership, exceptional organizational skills, and the ability to build relationships with customers, installers, and internal teams.

Formación

• Bachelor’s degree in Construction Management, Business Administration, or related field.
• Minimum of 5 years of experience in operations management, preferably within the Specialties division or a similar industry.
• Proven leadership with a focus on team development and operational excellence.
• Strong communication, organizational, and problem-solving abilities.
• Valid driver’s license and ability to travel extensively within assigned territory.

Responsabilidades

• Lead and mentor Field Operations Specialists to align with goals.
• Build relationships with builders to address concerns and drive satisfaction.
• Conduct regular job site audits to verify progress and resolve issues.
• Ensure timely, accurate updates to project management systems.
• Provide weekly coaching to supervisors on customer interactions and service excellence.
• Monitor field operations to identify improvements and implement changes.
• Oversee hiring, training, and performance evaluations for the team.
• Communicate field concerns to the office for resolution.
• Maintain attendance and work under pressure with confidentiality.

Conocimientos

Leadership

Travel ability

Communication

Team development

Educación

Bachelor’s degree in Construction Management, Business Administration, or related field

Descripción del empleo

Description

COMPANY OVERVIEW

Artisan Design Group (ADG), a Lowe’s company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end to end design, procurement and installation services for flooring, cabinets, countertops and a growing portfolio of interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe’s Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service and local expertise. that make their teams valued partners nationwide.

JOB SUMMARY

The Field Operations Manager oversees the daily operations of the Specialties Field Operations team, ensuring all projects within their assigned region meet or exceed company quality standards, builder expectations, and timelines. This leadership role involves direct supervision of Field Operations Specialists, collaborating with the Specialties Operations Manager to execute the company’s goals and strategic objectives, resolve challenges, and optimize operations through data-driven insights. The ideal candidate demonstrates exceptional leadership, problem-solving, and organizational skills, with the ability to build and maintain strong relationships with customers, installers, and internal teams to drive operational excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Lead and mentor a team of Field Operations Specialists, ensuring their performance aligns with company objectives and operational goals.
• Build and maintain strong relationships with builders to address concerns and drive satisfaction.
• Conduct regular job site audits to verify reported progress and resolve issues promptly.
• Uphold company safety policies and address safety concerns or incidents promptly.
• Ensure Field Operations Specialists provide timely and accurate updates to project management systems.
• Act as the primary point of contact for field escalations, addressing and resolving issues promptly while maintaining strong customer relationships.
• Provide weekly coaching to supervisors on customer interactions, measurement accuracy, and service excellence.
• Monitor field operations to identify process improvements and implement changes to enhance efficiency and quality.
• Oversee daily operations, including hiring, training, and performance evaluations, to maintain a high-performing team.
• Communicate field concerns, including scheduling challenges and system updates, to the office for resolution.
• Maintain regular and reliable attendance, work effectively as part of a team, and perform under pressure while upholding professionalism and confidentiality.
• Regular and reliable attendance.
• Work effectively in a team environment.
• Must be able to work under pressure.
• Respect and uphold standards of confidentiality and professionalism within the workplace.

SUPERVISORY RESPONSIBILITIES

This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Overseeing field supervisors, ensuring they are trained, supported, and meeting standards.
• Coaching and mentoring supervisors to enhance their leadership and operational effectiveness.
• Monitoring team performance and implementing corrective actions when necessary.

REQUIREMENTS

EDUCATION, EXPERIENCE & QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Construction Management, Business Administration, or a related field preferred.
• Minimum of 5 years of experience in operations management, preferably within the Specialties division or a similar industry.
• Proven leadership skills with a focus on team development and operational excellence.
• Strong communication, organizational, and problem-solving abilities.
• Valid driver’s license and ability to travel extensively within assigned territory.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent travel to project sites and office locations.
• Ability to navigate construction sites, including climbing stairs and standing for periods.
• Must be able to lift up to 50 pounds occasionally.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Field-based with exposure to outdoor weather conditions and active construction sites.
• Occasional office work for planning, reporting, and collaboration.
• Loud working conditions
• May require working in hot or cold temperatures.

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching.

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email [e-mail]. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.