Specialized Resource Navigator - Financial Access Navigator

Phoenix Family; Kansas City (MO); On-site; USD 48,000 - 51,000; Full time

Job summary

Phoenix Family is seeking a Specialized Resource Navigator-Financial Access Navigator to support residents of affordable housing by addressing financial barriers that affect employment, education, and mobility. This is a full-time, on-site role working at various Phoenix Family communities and reporting to the Program Manager.

The navigator will partner with the CEO project team, arrange workshops, provide outreach and enrollment, and track participant progress while coordinating with community

Qualifications

• High School Diploma or GED required.
• Three or more years of relevant experience in nonprofit/community outreach preferred.
• Lived experience or experience working with people living in poverty preferred.
• Strong communication and organizational skills.

Responsibilities

• Coordinate with CEO project team and community resources to address financial access barriers to employment.
• Provide navigation, education, outreach, and enrollment with participants at Phoenix Family communities; develop materials with the CEO team.
• Maintain regularly scheduled hours at Phoenix Family-supported housing communities.
• Build relationships with community partners and financial institutions to expand resources and support.
• Present workshops and participate in trainings and as assigned.
• Keep timely, accurate records of interactions and outcomes.

Skills

Problem solving

Conflict resolution

Communication skills

Microsoft Office

Education

High School Diploma or GED

Tools

Databases

Microsoft Office Suite

Job description

Organization Overview –

When you join Phoenix Family, you become part of a team that is making a meaningful difference, one family, one opportunity, and one community at a time.

Phoenix Family is dedicated to helping individuals and families build brighter, more stable futures. We believe that a safe and stable home is the foundation for opportunity, growth, and lasting change. By meeting people where they are and providing support, resources, and opportunities right where they live, we empower families to overcome barriers, achieve their goals, and move forward on their journey out of poverty.

Position Summary

The Specialized Resource Navigator-Financial Access Navigator will support individuals and families living in affordable housing by identifying and addressing financial barriers that may prevent them from achieving their employment, education, and economic mobility goals. The Navigator will specialize in helping participants access financial resources, develop financial management strategies, and connect with community partners and services that support their ability to obtain and maintain employment.

This position is funded through a 3-year grant in partnership with the Coalition for Equity and Opportunity (CEO). The goal of this project is to ensure individuals in affordable housing can meet their employment goals through addressing multiple barriers to economic mobility, including financial barriers to employment. The Navigator’s time will be spent on activities to remove financial barriers for participants and meet the mission of both Phoenix Family and the CEO. This is a full-time (40 hours per week) in-person position, and the Navigator will be on site at various Phoenix Family-supported communities monthly. The salary range for this role is $48,000 - $51,000. The Specialized Resource Navigator will report to the Program Manager of Phoenix Family.

Primary Responsibilities

• Work in coordination with CEO project team, including Life Coaches and Specialized Resource Navigators, as well as community resources to address financial access related barriers to workforce training and employment.
• Provide specialized navigation, education, outreach, and enrollment directly with participants and potential participants at Phoenix Family-supported housing communities. Develop materials and information for use in collaboration with the CEO project team.
• Maintain regularly scheduled hours at Phoenix Family-supported housing communities in coordination with Phoenix Family Service Coordinators and the CEO project team.
• Build relationships and collaborate with community partners, advocates, coalitions, and financial institutions to expand knowledge of available resources, strengthen access to financial planning and employment-related supports, help families overcome barriers to employment, and navigate benefit cliffs.
• Serve as a presenter for workshops and community events (content and presentation coaching will be provided by the organization).
• Complete intensive training and ongoing workshops on the CEO model including trauma-informed care and the EMPath Mobility Mentoring evidence-based coaching approach, and all training as assigned.
• Timely and accurate record keeping of participant interactions, attendance, barrier removal, and partnership building.
• Other relevant duties as necessary.

Knowledge, Skills, and Abilities

• High School Diploma or GED required.
• Three or more years of relevant experience in non-profit, community outreach, or a related field preferred.
• Lived experience or experience working with people living in poverty and an understanding of barriers faced, particularly financial barriers to employment when seeking workforce training and employment.
• Passionate about both helping people exit poverty and addressing root causes of poverty.
• Strong problem-solving skills and demonstrated experience providing conflict resolution and mediation.
• Competency in a variety of computer applications, including Microsoft Office Suite, and databases and storage.
• High degree of knowledge about Kansas City’s neighborhoods and ability to work in all parts of the community.
• Strong sense of initiative and the ability to be successful working independently.
• Proven organizational skills and attention to detail.
• Strong written and oral communication skills with strong ability to interface and engage diverse groups and stakeholders.
• Ability to be successful in a growing organization; able to be flexible, to handle multiple tasks simultaneously, and to take on new projects as assigned.
• Has reliable transportation, a valid and current driver’s license and auto insurance.
• Has the ability to lift up to 50 lbs.

Experience

• working with families: 1 year (Required)
• Experience in non-profit/community outreach: 3 years (Preferred)
• Experience with poverty: 3 years (Preferred)

Phoenix Family is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender expression, sexual orientation, religion, national origin, disability, genetic information, veteran status, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization.