Specialized Freight Development Coordinator

Landstar System, Inc.; Jacksonville (FL); Hybrid; USD 25,000 - 31,000; Full time

Job summary

Landstar System, Inc. in Jacksonville, FL is seeking a Specialized Freight Development Coordinator for the Heavy Specialized Department.

You will support and train Landstar Agents to grow their heavy specialized customer base and increase revenue by identifying opportunities and developing new business. You will assist agents with projects, capacity needs, and Landstar’s pricing tools, while ensuring compliance with DOT regulations and safety standards.

Qualifications

• High School Diploma or GED.
• 1 year of customer support in an office environment.
• Flexibility to travel periodically.
• Excellent customer service skills.
• Self-motivated; proactive follow through.
• Ability to read and interpret department reports.
• Strong knowledge of U.S. geography.
• Knowledge of Microsoft Office Suite.
• Excellent interpersonal and communication skills.
• Problem resolution skills.
• Good organizational skills and ability to multi-task.

Responsibilities

• Grow Heavy Specialized revenue by working with each agent to identify needs and opportunities in their customer base and help sell Landstar's Heavy Specialized capacity.
• Develop high level of proficiency with Landstar Heavy Haul tools to support agent training opportunities.
• Establish open lines of communication with region management to explore growth opportunities and provide information; handling high volume of inbound and outbound calls.
• Prepare weekly, monthly, and quarterly reports to monitor Heavy Specialized agent revenue and customer information to be shared with region management.
• Communicate with every agent in your region daily, weekly, monthly as required by their needs, follow up on missed freight opportunities, and determine process improvements.
• Instruct Agents and Capacity on Over Dimensional Federal Regulations, state specific DOT requirements and Landstar Policies and Procedures.
• Provide customer service with support on service issues as needed.
• Develop working relationships and adhere to interaction protocol with the dedicated Heavy Haul Corporate Account Executive
• Develop a high level of efficiency with the Heavy Haul pricing resource(s).

Skills

Customer service

Communication skills

Interpersonal skills

Microsoft Office

Organizational skills

Travel flexibility

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Location: Hybrid, Jacksonville (3 days in office, 2 days remote)

Schedule: Mon-Fri: 8:00 am - 5:00 pm

Salary: $18.28 - $22.86 per hour based on experience

What work will you perform?

As a Specialized Freight Development Coordinator for our Heavy Specialized Department, you will support and train Landstar Agents to help grow their heavy specialized customer base and increase revenue by identifying and developing new business opportunities. You will assist agents with projects, capacity needs, and Landstar’s pricing tools while building a strong understanding of all aspects of the heavy specialized business. You will also help agents and capacity providers navigate state DOT regulations and requirements for over-dimensional freight, ensuring safety remains our top priority while supporting successful business growth.

Essential Responsibilities:

• Grow Heavy Specialized revenue by working with each agent to identify needs and opportunities in their customer base and help sell Landstar's Heavy Specialized capacity.
• Develop high level of proficiency with Landstar Heavy Haul tools to support agent training opportunities.
• Establish open lines of communication with region management to explore growth opportunities and provide information; handling high volume of inbound and outbound calls.
• Prepare weekly, monthly, and quarterly reports to monitor Heavy Specialized agent revenue and customer information to be shared with region management.
• Communicate with every agent in your region daily, weekly, monthly as required by their needs, follow up on missed freight opportunities, and determine process improvements.
• Instruct Agents and Capacity on Over Dimensional Federal Regulations, state specific DOT requirements and Landstar Policies and Procedures.
• Provide customer service with support on service issues as needed.
• Develop working relationships and adhere to interaction protocol with the dedicated Heavy Haul Corporate Account Executive
• Develop a high level of efficiency with the Heavy Haul pricing resource(s).

Required Minimum Experience and Education:

• High School Diploma or GED
• 1 year of customer support in an office environment

Preferred Experience and Education:

• 1 year transportation experience
• 1 years' experience with Heavy Specialized equipment, rules, and regulations

Knowledge, Skills, and Abilities:

• Flexibility to travel periodically for work activities/events with ability and access to pay for some travel expenses, submitting reimbursements based on Landstar travel policies
• Excellent customer service skills
• Self-motivated; proactive follow through
• Ability to apply mathematical concepts and measurement skills to support agents with over-dimensional freight requirements.
• Strong ability to read and interpret department reports
• Working knowledge of U.S. geography
• Knowledge of Microsoft Office Suite
• Excellent interpersonal and communication skills.
• Problem resolution skills.
• Good organizational skills and ability to multi-task

**This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.