Workforce Optimization Specialist — Scheduling & Analytics

MGM Resorts International; Springfield (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Healthcare

Wellness incentive programs

Employee discounts on hotel, food, and

Free meals in employee dining room

Professional development & volunteerOp

Volunteer opportunities

Job summary

MGM Resorts International in Springfield, MA is seeking a Workforce Management Specialist to design staffing solutions and optimize service in a fast-paced resort environment. You will act as the SME for workforce systems and analytics, partnering with leaders to align staffing with real-time demand.

The ideal candidate brings 2+ years of experience, a High School Diploma or equivalent, and proficiency with Outlook, Excel, Word, and PowerPoint. The position starts at $21.00 per hour.

Qualifications

• High School Diploma, GED or equivalent.
• 2+ Years of Prior Relevant Experience.
• Able and willing to work Full-Time schedule Thursday-Monday 10am-6:45pm including weekends and holidays.
• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint.
• Previous experience utilizing Virtual Roster and Kronos software (UKG Dimensions), and Workday is preferred.

Responsibilities

• Serve as the subject matter expert on Workforce Management systems and processes, monitoring performance and communicating system issues or downtime.
• Develop and maintain department schedules aligned to real-time business needs, exceptions, and service expectations.
• Partner with department leaders to ensure accurate staffing, identify efficiencies, and recommend scheduling improvements or new operating models.
• Apply best practices to optimize staffing while adhering to labor agreements, legal requirements, and principles of equity and ethics.
• Balance optimal scheduling with service levels and regulatory compliance.
• Support daily scheduling operations, including leave requests and call-outs, in a collaborative team environment.
• Track, analyze, and report key performance indicators such as Service Level, Occupancy, Abandon Rates, ASA, and AHT on a daily, weekly, and monthly basis.

Skills

Kronos

UKG Dimensions

Workday

Virtual Roster

Outlook

MS Word

Excel

PowerPoint

Education

High School Diploma, GED or equivalent

Tools

Kronos

UKG Dimensions

Workday

Virtual Roster

Job description

MGM Resorts International in Springfield, MA is seeking a Workforce Management Specialist to design staffing solutions and optimize service in a fast-paced resort environment. You will act as the SME for workforce systems and analytics, partnering with leaders to align staffing with real-time demand.

The ideal candidate brings 2+ years of experience, a High School Diploma or equivalent, and proficiency with Outlook, Excel, Word, and PowerPoint. The position starts at $21.00 per hour.