Assistant Director - Workforce Management Analytics

Wynn Resorts; Las Vegas (NV); On-site; USD 120,000 - 180,000; Full time

Job summary

The Wynn Las Vegas is seeking an Assistant Director of Workforce Management Analytics to proactively identify labor optimization opportunities and analyze staffing levels, volume efficiency, and customer satisfaction across the property. The role requires a strong IT background, process improvement experience, and statistical analysis, reporting directly to the Director of Workforce Management.

Responsibilities include informing senior leadership with data-driven recommendations, developing

Qualifications

• Two or more years of experience in a similar role.
• Ability to partner and communicate with property leaders.
• Advanced Microsoft Excel skills and experience with reporting software.
• Bachelor of Science in finance, business, accounting, or related field preferred.
• Experience in hospitality operations and in a resort setting.
• Superior communications skills.

Responsibilities

• Observe, receive, and obtain information from relevant business sources.
• Analyze staffing data and make recommendations to senior management.
• Prepare detailed reports on findings and communicate guidelines to leaders.
• Develop turnkey reports including data gathering, processing, automation, and documentation.
• Perform ad-hoc analyses of labor issues.
• Contribute to the strategic plan aligned with the division's vision.
• Work with department heads to adjust staffing models and advise on scheduling.

Skills

Communication

Leadership

Stakeholder collaboration

Education

BS in Finance/Business/Accounting

Tools

Microsoft Excel

Reporting software

Job description

The Wynn Las Vegas Assistant Director of Workforce Management Analytics works proactively with business leaders to identify labor optimization opportunities. Seeks to understand business needs based on established service standards and productivity levels for all positions and maximize occasions for departmental and company success. This task will encompass monitoring and evaluating the staffing levels, business volume efficiency, and correlated customer satisfaction results for all areas of the property. This position requires a strong background in information technology, process improvement experience and statistical analysis. The Assistant Director of Workforce Management will report directly to the Director of Workforce Management.

Job Responsibilities

• Observe, receive, and otherwise obtain information from all relevant business sources.
• Analyze staffing data provided by department and Finance and make recommendations to senior management.
• Prepare detailed reports on findings. Review and communicate recommendations and guidelines for solutions to business leaders and human resources.
• Develop turnkey reports, including data gathering, processing, automation, documentation, accuracy, and resolving issues and questions.
• Perform ad-hoc analyses of labor issues.
• Provide input into the strategic plan consistent with the strategic vision of the division.
• Work with complex department heads to adjust staffing models
• Actively advise and provide guidance to the business units around scheduling, labor management and leave management.
• Assist in the direction of Workforce Management operations, including day-to-day activities, process optimization, performance outcomes, and the effective management, development, coaching, and support of staff to achieve organizational goals and operational excellence.
• Act as the Director in their absence.
• Perform other job duties as requested by executive leaders.

• Two or more years of experience in a similar role.
• Ability to partner and communicate with property leaders.
• Advanced Microsoft Excel skills and experience with reporting software preferred.
• Bachelor of Science degree in finance, business, accounting, or a related field preferred.
• Experience in hospitality operations.
• Experience in a resort setting.
• The ideal candidate will have superior communications skills

Age, Certifications and Work Cards

• 21 years of age or above.
• No certifications or work cards are required for this position.

Other Duties

This job description is not designed to contain an all-inclusive list of duties or responsibilities that are required of the employee for this position. These may change at any time with or without notice.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.