Specialist-Third Party Device II

IU Health; Indianapolis (IN); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Indiana University Health seeks a Specialist-Third Party Device II to lead lifecycle management and device integration efforts for third-party and clinical technologies. You will collaborate with Information Services, Clinical Engineering, Information Security, vendors, and clinical stakeholders to ensure security, connectivity and reliable performance across systems.

The role requires a Bachelor's degree and 2–4 years of relevant experience, with hybrid/onsite work in Central Indiana and direct

Qualifications

• Bachelor's degree required; master's preferred.
• 2–4 years of relevant experience.
• Vendor and cross-functional technical coordination experience.
• Experience with healthcare regulatory and compliance requirements.
• Expertise in clinical systems, EMR, and decision support.
• Experience leading complex system changes.
• Experience working with stakeholders and executive leaders.
• Additional certifications (ITIL, CompTIA Network+, CHTM, HL7) preferred.

Responsibilities

• Provide advanced operational support and lead lifecycle management of third-party and clinical technologies.
• Lead device integration, device intake, technical assessment, and onboarding with IS, Clinical Engineering, Information Security, vendors, and clinical stakeholders.
• Perform advanced troubleshooting, coordinate across teams, and conduct root cause analysis for reliable device performance.
• Guide integration activities across initiatives, manage timelines, dependencies and risks.
• Mentor less experienced staff and promote standard documentation, inventory and lifecycle practices.
• Drive workflow improvements, standardization, and service delivery outcomes.
• Communicate with technical, clinical and vendor stakeholders to ensure timely resolutions.

Skills

Device integration

Epic EMR

ServiceNow

Root cause analysis

Vendor coordination

Networking

Healthcare IT

Education

Bachelor's degree

Master's degree preferred

IT certifications

Healthcare IT experience

Tools

ServiceNow

HL7

FHIR

Networking hardware

Job description

Specialist-Third Party Device II

Our teams shape strategic initiatives, have passion, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Information Services team in the role of Specialist-Third Party Device II. This position is full-time, hybrid/onsite, and ALL candidates must live and work in Central Indiana.

Summary

Provides advanced operational support and leads key activities in the lifecycle management of third-party and clinical technologies, with a focus on device integration to support patient care. Manages device intake, technical assessment, and onboarding in collaboration with Information Services, Clinical Engineering, Information Security, vendors, and clinical stakeholders, ensuring alignment with security, connectivity, and support standards. Leads resolution of complex and recurring issues by performing advanced troubleshooting, coordinating across teams, and conducting root cause analysis to ensure reliable device performance and integration across clinical systems. Serves as a subject matter resource for device connectivity and integration workflows, supporting testing, validation, and optimization efforts. Coordinates and guides integration activities across multiple initiatives, ensuring timelines, dependencies, and risks are actively managed. Applies sound judgment in resolving issues, balancing priorities, and escalating appropriately when needed. Mentors less experienced team members by sharing knowledge, reinforcing best practices, and promoting consistency in documentation, inventory management, and lifecycle processes. Actively contributes to improving workflows, standardization, and service delivery outcomes. Demonstrates resilience and adaptability in dynamic environments, maintaining focus and adjusting priorities to address emerging issues. Communicates effectively with technical, clinical, and vendor stakeholders to drive alignment and timely resolution of challenges. Applies strong working knowledge of device integration, networking, and healthcare technology workflows to lead day-to-day operational success. Continuously develops expertise and stays informed on evolving technologies, standards, and integration practices. Drives continuous improvement by identifying systemic issues, recommending process enhancements, and contributing to implementation of solutions that improve efficiency, reliability, and user experience. Strongly prefer experience with Epic/ EMR and the Service Now ticketing system.

Candidate Qualifications

• Bachelor's Degree is required. Master's Degree is preferred.
• Requires 2-4 years of relevant experience.
• Requires vendor product and hardware certification.
• Requires certifications in information services and healthcare software.
• Requires experience coordinating with vendors and cross-functional technical teams.
• Requires experience with healthcare regulatory and compliance requirements.
• Requires expertise in clinical systems, EMR, and decision support.
• Requires experience leading complex system changes.
• Requires experience working directly with key stakeholders and executive leaders.
• Additional certifications, including ITIL, CompTIA Network+, CompTIA A+, Healthcare Technology Manager (CHTM), HL7 Fundamentals or similar are preferred.
• FHIR Fundamentals/Healthcare Integration Basic training is preferred.

Key Relationships

Reports to: Director-Information Services

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana's largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation, and education, and make Indiana one of the healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals, and $8.64 billion in operating revenue. The system's programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics, and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, brings together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital stat