Specialist-Third Party Device II

IU Health; Muncie (IN); Hybrid; USD 90,000 - 120,000; Full time

Job summary

IU Health seeks a Specialist-Third Party Device II to lead lifecycle management and integration of third-party devices across clinical systems. You will collaborate with Information Services, Clinical Engineering, and vendors to ensure secure connectivity and reliable performance.

The role emphasizes advanced troubleshooting, root-cause analysis, and cross-team coordination, with mentorship and process improvement as ongoing duties.

Qualifications

• Bachelor's degree required; Master's preferred.
• 2–4 years of relevant experience.
• Vendor product and hardware certification.
• Certifications in information services and healthcare software.
• Experience coordinating with vendors and cross‑functional teams.
• Experience with healthcare regulatory and compliance requirements.
• Expertise in clinical systems, EMR, and decision support.
• Experience leading complex system changes.
• Experience with stakeholders and executives.
• Preferred: ITIL, CompTIA Network+, CompTIA A+, CHTM, HL7 Fundamentals.

Responsibilities

• Provide advanced operational support for lifecycle management of third-party devices.
• Lead device integration and onboarding activities with IS, Clinical Engineering, and vendors.
• Coordinate testing, validation, and issue resolution across clinical systems.
• Mentor teammates and promote standard documentation and processes.
• Drive continuous improvement in workflows and service delivery.

Skills

Vendor coordination

Healthcare regulatory compliance

Clinical systems EMR

Leading complex system changes

Executive stakeholder management

Education

Bachelor's degree

Master's degree (preferred)

Tools

ITIL certification

CompTIA Network+

CompTIA A+

CHTM

HL7 Fundamentals

Job description

Overview

Specialist-Third Party Device II

Our teams shape strategic initiatives, have passion, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Information Services team in the role of Specialist-Third Party Device II. This position is full-time/hybrid, and candidates must live and work in Indiana.

Summary

Provides advanced operational support and leads key activities in the lifecycle management of third-party and clinical technologies, with a focus on device integration to support patient care. Manages device intake, technical assessment, and onboarding in collaboration with Information Services, Clinical Engineering, Information Security, vendors, and clinical stakeholders, ensuring alignment with security, connectivity, and support standards. Leads resolution of complex and recurring issues by performing advanced troubleshooting, coordinating across teams, and conducting root cause analysis to ensure reliable device performance and integration across clinical systems. Serves as a subject matter resource for device connectivity and integration workflows, supporting testing, validation, and optimization efforts. Coordinates and guides integration activities across multiple initiatives, ensuring timelines, dependencies, and risks are actively managed. Applies sound judgment in resolving issues, balancing priorities, and escalating appropriately when needed. Mentors less experienced team members by sharing knowledge, reinforcing best practices, and promoting consistency in documentation, inventory management, and lifecycle processes. Actively contributes to improving workflows, standardization, and service delivery outcomes. Demonstrates resilience and adaptability in dynamic environments, maintaining focus and adjusting priorities to address emerging issues. Communicates effectively with technical, clinical, and vendor stakeholders to drive alignment and timely resolution of challenges. Applies strong working knowledge of device integration, networking, and healthcare technology workflows to lead day‑to‑day operational success. Continuously develops expertise and stays informed on evolving technologies, standards, and integration practices. Drives continuous improvement by identifying systemic issues, recommending process enhancements, and contributing to implementation of solutions that improve efficiency, reliability, and user experience. [Insert job description]

Candidate Qualifications

• Bachelor's Degree is required. Master's Degree is preferred.
• Requires 2-4 years of relevant experience.
• Requires vendor product and hardware certification.
• Requires certifications in information services and healthcare software.
• Requires experience coordinating with vendors and cross-functional technical teams.
• Requires experience with healthcare regulatory and compliance requirements.
• Requires expertise in clinical systems, EMR, and decision support.
• Requires experience leading complex system changes.
• Requires experience working directly with key stakeholders and executive leaders.
• Additional certifications, including ITIL, CompTIA Network+, CompTIA A+, Healthcare Technology Manager (CHTM), HL7 Fundamentals or similar are preferred.
• FHIR Fundamentals/Healthcare Integration Basic training is preferred.

Key Relationships

Reports to: Director-Information Services

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation, and education, and make Indiana one of the healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals, and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics, and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, brings together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.