Specialist-Third Party Device II

Indiana University Health; Indianapolis (IN); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Indiana University Health is seeking a Specialist-Third Party Device II to lead device integration lifecycle management for third-party and clinical technologies, guiding intake, assessment, and onboarding with Information Services, Clinical Engineering, Security, vendors, and clinicians to ensure secure, reliable performance.

The role emphasizes advanced troubleshooting, cross-functional collaboration, and documentation discipline, with preferred experience in Epic EMR and ServiceNow.

Qualifications

• Bachelor's degree required.
• 2-4 years of relevant experience.
• Vendor product and hardware certification required.
• Certifications in information services and healthcare software preferred.
• Experience coordinating with vendors and cross-functional technical teams.
• Healthcare regulatory and compliance requirements experience preferred.
• Clinical systems, EMR, and decision support expertise required.
• Experience leading complex system changes.
• Experience working with executives and key stakeholders.
• ITIL, CompTIA Network+/A+, CHTM, HL7 fundamentals preferred.
• FHIR fundamentals training preferred.

Responsibilities

• Lead lifecycle management of third‑party and clinical technologies with focus on device integration.
• Manage device intake, technical assessment, and onboarding with IS, Clinical Engineering, Security, vendors, and clinicians.
• Perform advanced troubleshooting and root cause analysis for reliable device performance.
• Coordinate cross-team integration efforts with timelines, dependencies, and risk management.
• Mentor less experienced staff and promote standardized documentation and workflows.
• Drive continuous improvement in workflows, service delivery, and integration practices.

Skills

Device integration

Troubleshooting

Vendor coordination

Stakeholder communication

Education

Bachelor's Degree

Master's Degree

Tools

Epic EMR

ServiceNow

HL7

FHIR

Job description

Specialist-Third Party Device II

Our teams shape strategic initiatives, have passion, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do

This position is full-time, hybrid/onsite, and ALL candidates must live and work in Central Indiana.

Overview

Provides advanced operational support and leads key activities in the lifecycle management of third‑party and clinical technologies, with a focus on device integration to support patient care. Manages device intake, technical assessment, and onboarding in collaboration with Information Services, Clinical Engineering, Information Security, vendors, and clinical stakeholders, ensuring alignment with security, connectivity, and support standards. Leads resolution of complex and recurring issues by performing advanced troubleshooting, coordinating across teams, and conducting root cause analysis to ensure reliable device performance and integration across clinical systems. Serves as a subject matter resource for device connectivity and integration workflows, supporting testing, validation, and optimization efforts. Coordinates and guides integration activities across multiple initiatives, ensuring timelines, dependencies, and risks are actively managed. Applies sound judgment in resolving issues, balancing priorities, and escalating appropriately when needed. Mentors less experienced team members by sharing knowledge, reinforcing best practices, and promoting consistency in documentation, inventory management, and lifecycle processes. Actively contributes to improving workflows, standardization, and service delivery outcomes. Demonstrates resilience and adaptability in dynamic environments, maintaining focus and adjusting priorities to address emerging issues. Communicates effectively with technical, clinical, and vendor stakeholders to drive alignment and timely resolution of challenges. Applies strong working knowledge of device integration, networking, and healthcare technology workflows to lead day‑to‑day operational success. Continuously develops expertise and stays informed on evolving technologies, standards, and integration practices. Drives continuous improvement by identifying systemic issues, recommending process enhancements, and contributing to implementation of solutions that improve efficiency, reliability, and user experience. Strongly prefer experience with Epic/ EMR and the Service Now ticketing system.

Candidate Qualifications

• Bachelor's Degree is required. Master's Degree is preferred.
• Requires 2-4 years of relevant experience.
• Requires vendor product and hardware certification.
• Requires certifications in information services and healthcare software.
• Requires experience coordinating with vendors and cross-functional technical teams.
• Requires experience with healthcare regulatory and compliance requirements.
• Requires expertise in clinical systems, EMR, and decision support.
• Requires experience leading complex system changes.
• Requires experience working directly with key stakeholders and executive leaders.
• Additional certifications, including ITIL, CompTIA Network+, CompTIA A+, Healthcare Technology Manager (CHTM), HL7 Fundamentals or similar are preferred.
• FHIR Fundamentals/Healthcare Integration Basic training is preferred.

Key Relationships

Reports to: Director-Information Services

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision to lead the transformation of healthcare through quality, innovation, and education, and make Indiana one of the healthiest states. IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals, and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics, and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, brings together highly skilled physicians, researchers, and educators into close collaboration to provide world‑class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status. We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.