Specialist-Information Services Senior

Indiana University Health; Monticello (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare system in Monticello, IN, seeks a Specialist-Information Services Senior to perform analytical and technical work in the planning and installation of end-user devices. The role requires a high school diploma, A+ certification, and experience in troubleshooting hardware and software. Candidates must be adaptable to work various shifts and engage in continuous learning. This position is fully onsite and offers an opportunity to contribute to meaningful healthcare initiatives.

Qualifications

• Experience troubleshooting, repairing and installing hardware and software.
• Ability to work any shift or day as needed by management.
• Continuous equipment research and training to solve problems.

Responsibilities

• Perform analytical, technical, and administrative work for end-user devices.
• Work on complex hardware and software problems.
• Install and maintain equipment while performing warranty work.

Skills

Troubleshooting hardware

Repairing software

Installation of hardware

Understanding of networking protocols

Education

High School Diploma

Bachelor's Degree

A+ certification

Job description

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Informatics & Information Services leadership team in the role of Specialist-Information Services Senior. This is a Direct Hire and 100% onsite at the Monticello, IN location.

Scope

• Performs analytical, technical and administrative work in the planning, designing and installation of new and existing IU Health approved end user devices.
• Works on complex hardware and software problems.
• Interacts with other Information Services teams such as Networking, Servers, Database, Applications, Web, Vendors, etc. to restore service and/or identify and correct the core problem.
• Understands networking and communication protocols. Installs new equipment and maintains existing equipment including the ability to perform warranty work.
• Participates in small and large end user device projects and moves, adds, changes of equipment hardware, software and peripherals including on-site trouble shooting of existing equipment.
• Reports problems via established policies, procedures and rounding logs.

Key Relationships

• Reports to: Manager of Information Services Operations.

Candidate Qualifications

• High School Diploma required.
• Bachelor's Degree preferred.
• A+ certification required.
• Requires experience troubleshooting, repairing and installing hardware and software.
• Requires the ability to work any shift or day as needed by management.
• Requires the ability to learn general application concepts and become familiar with designated business, clinical and technical applications.
• Requires continuous equipment research and training to provide solutions to problems.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world‑class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.