Specialist, Technology Engineer (Network Engineer)

NBMBAA; Scottsdale (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Nationwide's Scottsdale site is seeking a Network Engineer to install, refresh, break/fix, and cabling of network systems, ensuring performance and reliability. The role requires on-site support, monitoring network health, triaging incidents, and after-hours provisioning as needed.

The ideal candidate has 3–5 years in IT operations or network support, strong networking knowledge, ability to work independently, and good communication.

Qualifications

• 3 to 5 years of IT Operations and/or Network Support experience.
• Proven experience in network engineering and support.
• Demonstrable network administration experience.
• Strong understanding of network infrastructure and hardware.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and manage multiple tasks with high impact.
• Strong communication and interpersonal skills.
• Physical capability to lift and install network equipment.

Responsibilities

• Provide on-site support for all network-related activities, including installations, refreshes, break/fix, and cabling.
• Act as steward of Network MDF and IDF, ensuring closets are within cabling standards and well-documented.
• Serve as point of contact for network carrier activities and coordinate with third-party providers.
• Collaborate with CRE/NRI and Protective Services for technology-related needs at Scottsdale.
• Triage, troubleshooting, and resolution of network incidents and events; maintain network health.
• Perform provisioning and break/fix activities outside regular hours, including weekends.

Skills

IT Operations

Network Support

Cisco Routing

Troubleshooting

Documentation

Communication

Tools

Cisco IOS

Job description

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

We are seeking a dedicated and skilled Network Engineer to serve as a point of contact for all network-related activities at our Scottsdale site. The ideal candidate will be responsible for the installation, refresh, break/fix, and cabling of network systems, ensuring the highest standards of network performance and reliability. This associate will also be responsible for monitoring network health, triaging network incidents, and performing other network maintenance related tasks.

Key Responsibilities

• Point of Contact for Network at Scottsdale:
  • Provide on-site support for all network-related activities, including installations, refreshes, break/fix, and cabling.
  • Act as the steward of Network MDF and IDF, ensuring closets are up to cabling standards, well-documented, and maintained in a clean state.
• Network Carrier Activity:
  • Serve as point of contact for all network carrier activities.
  • Partner with telecommunications companies and other third-party technology service providers regarding Scottsdale network needs.
• Collaboration with CRE/NRI and Protective Services:
  • Act as the direct contact for CRE (Corporate Real Estate), NRI (Nationwide Realty Investments) and Protective Services for all technology-related needs at Scottsdale.
• Network Monitoring, Triage, and Maintenance
  • Triage, troubleshooting, and resolution of network incidents and events.
  • Perform other network related activities to support Nationwide’s network infrastructure.
• After-Hours Support:
  • Perform provisioning and break/fix activities outside of regular business hours, including weekends.
• Physical Requirements:
  • Capable of lifting network equipment weighing between 50-100 lbs for installations.
• Project Meetings:
  • Attend project meetings related to network activities to provide insights and updates.
• Travel:
  • Occasionally travel to other sites for network-related activities as required.

Qualifications

• 3 to 5 years of IT Operations and/or Network Support experience.

• Proven experience in network engineering and support.
• Demonstrable network administration experience.
• Strong understanding of network infrastructure and hardware.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and manage multiple tasks simultaneously, as well as prioritizing tasks with high business impact.
• Strong communication and interpersonal skills.
• Physical capability to lift and install network equipment.
• Strong thought leadership and ability to influence peers and superiors.
• Ability to adapt to changing technology, organization structure, and processes within the department and the company.
• Ability to create and maintain quality work instructions and job aids.

Preferred Qualifications

• Advanced knowledge in Cisco routing/switching, certifications a plus.
• Experience working with and influencing/escalating with telecommunications carriers and third-party technology service providers.
• Familiarity with corporate real estate technology needs.

• Experience in IT Service Management, especially incident, change, and request management.
• Experience in managing large scale network incidents.

Working Conditions

• This role requires flexibility to work after business hours and on weekends as needed.

This role is hybrid from the Scottsdale, AZ office.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

Job Description Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

As a Technology Engineer, you’ll deliver standard and custom supportable technology products based on Nationwide’s architectural standards, technology roadmaps, industry trends, and business requirements. You’ll focus on collaboration, data, systems, storage, middleware, network, security, and contact center technology products. You’ll also be accountable for the operational aspects and management of these products according to business requirements and defined service level agreements (SLAs).

Job Description

Key Responsibilities

• Provide on-site support for all network-related activities, including installations, refreshes, break/fix