Coordinator, Assessment Operations

Columbus State Community College; North Carolina; On-site; USD 51,000 - 62,000; Full time

Job summary

Columbus State Community College is seeking a Coordinator, Assessment Operations to oversee the daily operations of the Columbus Campus New Student Assessment Center. You will supervise staff, schedule activities, coordinate on-site and off-site assessments, and ensure readiness of centers, technology, and documentation.

The role involves managing proctor training, scheduling, and compliance, while maintaining secure records and data to support planning and continuous improvement.

Qualifications

• Bachelor’s degree in related field.
• Three years of experience in program management or college testing with increasing responsibility.
• Experience in clerical and customer service preferred.

Responsibilities

• Provides functional oversight of assessment services and day-to-day scheduling for staff and student employees.
• Manages off-site and virtual assessment services, including partner coordination and proctoring training.
• Tracks and maintains operational data and records to support planning, reporting and continuous improvement.
• Fosters a respectful, inclusive environment and supports adherence to applicable standards and policies.

Skills

Program management

College testing

Student affairs

Clerical & customer service

Education

Bachelor’s degree in related field

Job description

Compensation Type: Salaried Compensation: $56,700.00 The Coordinator, Assessment Operations supports daily operations of New Student Assessment, including providing functional supervision, staff scheduling and training, center readiness, and testing platform support. This position oversees off-site and virtual assessment services, including K-12 partner support, proctor training and authorization, compliance, and documentation. The Coordinator maintains operational data and records and serves as backup to leadership to support secure, efficient, and student-centered assessment services.

ESSENTIAL JOB FUNCTIONS

Operational Support & Coordination

Provides functional oversight of Assessment Services encompassing day-to-day schedule of operations for student and staff employees in the Columbus Campus New Student Assessment Center. Handles onboarding and training for the department and other college employees, in collaboration with the New Student Assessment leadership. Supports overall readiness and operation of the Columbus Campus including supplies, technology, and equipment. Assists with staffing needs to address center coverage. Creates and monitors required credentials for proctoring staff. Serves as backup to the designated Institutional Administrator for testing platforms and the appointment registration system. Supports system administration, including access management, test setup and administration, proctor management, scheduling, and compliance.

Off Site Coordination

Provides oversight and support for off-site assessment services, including but not limited to partnering with K-12 colleagues to facilitate individual and group assessment sessions at Central Ohio partner schools, including training and ongoing support. Oversees testing platform operations for off-site and partner locations, including proctor authorization, training, system access, compliance, and support. Facilitates assessment administration at alternate testing locations. Manages virtual assessment services, including proctor training, scheduling, and required documentation.

Data Management & Administrative

Tracks, organizes, and maintains operational data to support Assistant Director in planning, reporting, and continuous improvement. Implements operational policies that ensure high-quality support for all placement and assessment programs and projects. Monitors all activities in functional area to ensure compliance with college, NCTA best practices and CAS Standards for testing center operations and/or grant requirements and stipulations. Keeps secure and accurate records.

Culture of Respect

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Additional Duties & Responsibilities

Manages multiple assignments of varying complexity and meets tight timelines and deadlines with the ability to adapt to changing needs of the College and business partners. Attends departmental, division, and unit staff meetings on a consistent basis. Hours may include working outside of a normal workweek schedule as needed to meet program needs and workload demands.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

Bachelor’s degree in related field. Three (3) years of experience in program management, college testing, student affairs, or related field with increasing responsibility in clerical and customer service preferred.*An appropriate combination of education, training, coursework and experience may qualify a candidate. CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment. Full Time/Part Time: Full time Union (If Applicable): Scheduled Hours: 40

Company Culture & Values

There has never been a better time to join Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes. Columbus State is one of the largest community colleges in Ohio and in the nation, serving more than 41,000 students annually. Since we opened in 1963, we have served students and employees from all backgrounds. Columbus State offers more than 200 programs leading to a variety of associate degrees, certificates, and BSN program. In addition, Columbus State has more than 3,000 dedicated employees with decades of service who work alongside new talent to share knowledge and experience. The college is fully accredited by the Higher Learning Commission. Check out our Fast Facts to learn more. For more information on the Columbus State's community impact, please check out our Community page. Columbus State's mission is to educate and inspire, providing our students with the opportunity to achieve their goals. Our vision is that the college is Central Ohio's front door to higher education and a leader in advancing our region's prosperity.

Columbus State Community College is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits or privileges of employment, please contact our ADA Office at [e-mail]. For additional information on accommodations please click here. Columbus State Community College strives to foster an environment where everyone is welcomed into our learning and working community. We celebrate the humanity of every individual and value inclusive learning and working environments for all. We commit to removing barriers and expanding access for all of our people while respecting their unique lived experiences. Ultimately, we center our growing community and our students' success in all of our work.

STATEMENTS IN ACCORDANCE WITH OHIO REVISED CODE SECTION 3345.0216 Columbus State educates students by means of free, open, and rigorous intellectual inquiry to seek the truth. Our duty is to equip students with the opportunity to develop the intellectual skills they need to reach their own, informed conclusions. Columbus State does not require, favor, disfavor, or prohibit speech or lawful assembly. Columbus State seeks to create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth, and tolerates the differences in opinion that naturally occur in a public higher education community. Columbus State's duty is to treat all faculty, staff, and students as individuals, to hold them to equal standards, and to provide them equality of opportunity, with regard to those individuals' race, ethnicity, religion, sex, sexual orientation, gender identity, or gender expression.

Final candidates are subject to successful completion of a background check and/or MVR check as well as a 10-panel drug screen required during the pre-employment process (required for most positions). Columbus State wants to ensure that candidates are well-equipped for their interviews. We understand that you are interviewing "us" just as much as we are interviewing you.