Evenings & Weekend Live Streaming Support Specialist

Learfield

Texas

On-site

USD 60,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health savings account

Life insurance

Other insurance plans

Flexible paid time off

Parental leave

Paid holidays

401(k) match

Short-term disability

Long-term disability

Job summary

Learfield's Streaming Support Specialist provides high-quality live audio and video streaming support for collegiate events, collaborating with athletic departments, production teams, internal SIDEARM staff, and end users. You monitor streams, troubleshoot in real time, train clients on the SIDEARM CMS, and ensure a positive viewing experience for fans.

The schedule includes evenings and weekends during the athletic season.

Qualifications

1+ year experience in video production or live streaming.
Strong client service skills and the ability to build trusted relationships.
Team-oriented mindset with the ability to lead, support peers, and take accountability for outcomes.
Technical aptitude with live streaming tools and workflows with basic understanding of streaming software and hardware encoders.
Working knowledge of video and audio codecs, frame rates, resolutions, and bitrates.
Ability to troubleshoot and resolve complex technical issues quickly in fast-paced, high pressure environment.
Excellent written and verbal communication skills with the ability to explain technical concepts to non technical users.
Comfortable using web-based tools, new technology, and software platforms.
Willingness and availability to work evenings and weekends during the athletic season.

Responsibilities

Develop and nurture client relationships.
Monitor and communicate with SIDEARM partners regarding the quality of live streams.
Train clients on audio/video streaming area of the SIDEARM CMS.
Assist clients with troubleshooting and fixing streaming issues.
Provide end-user support to fans who have difficulty viewing live-streamed content.
Troubleshoot fan subscription issues for client schools.
Assist with the oversight of SIDEARM Streaming staff.
Contribute to the overall success of SIDEARM Sports.