Specialist, Software Engineer - ServiceNow Platform

Jobs in JS; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Nationwide's Technology team is seeking a skilled ServiceNow Developer to design, develop, configure, and support ServiceNow solutions across ITSM, HRSD, CSM, IT Operations, BCM, and SLO within a large enterprise environment.

The role emphasizes hands-on development, platform governance, and collaboration with product owners, architects, and operations teams to deliver scalable, well-governed solutions and continuous service improvement.

Qualifications

• Hands-on ServiceNow development experience.
• Familiarity with ITSM, HRSD, CSM modules.
• Ability to partner with product owners and stakeholders.

Responsibilities

• Design, develop, configure, and support ServiceNow solutions across ITSM, HRSD, CSM, and other modules.
• Build scalable platform solutions using Flow Designer and Integration Hub; manage catalogs and self-service experiences.
• Participate in upgrades, governance, and continuous service improvement.

Skills

ServiceNow development

Platform governance

Integrations

Stakeholder collaboration

Tools

Flow Designer

Integration Hub

Job description

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

We are seeking a skilled ServiceNow Developer to join our Enterprise ServiceNow Platform team. This role is responsible for designing, developing, configuring, and supporting ServiceNow solutions across multiple business functions, including IT Service Management (ITSM), Human Resources Service Delivery (HRSD), Customer Service Management (CSM), IT Operations Management, Business Continuity Management (BCM), and Supplier Lifecycle Operations (SLO) as well as multiple scoped applications within the instance.

The ideal candidate will have strong hands‑on ServiceNow development experience, a solid understanding of platform architecture and integrations, and the ability to work closely with product owners, architects, business stakeholders, and operational teams within a large enterprise environment. This position requires balancing development excellence with platform governance, operational support, and continuous service improvement.

Platform Development & Configuration

• Design, develop, and maintain ServiceNow applications, workflows, integrations, and platform configurations.
• Build scalable solutions using the variety of opportunities provided by the platform, including items such as : Flow Designer, Integration Hub, scripting, UI Policies and Actions
• Create and maintain Service Catalog items, record producers, knowledge management processes, and self‑service experiences.
• Develop custom applications while adhering to ServiceNow best practices and enterprise governance standards.
• Participate in platform upgrades, patching activities, and technical debt remediation efforts.

ITSM & Service Operations

• Support and enhance Incident, Problem, Change, Request, Knowledge, and CMDB processes.
• Develop automation solutions that