Specialist, School Nutrition Systems

cmsk12.org; Charlotte (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Charlotte-Mecklenburg Schools is seeking an IT support specialist to service the POS system in school cafeterias and resolve workstation, network, server, and printer issues. You will support nutrition software applications, manage work orders, and assist with installations and testing across the district.

Responsibilities include coordinating with the technology department, training users, and maintaining inventory of equipment while ensuring security and timely problem resolution.

Qualifications

• Must have strong troubleshooting of software/hardware issues and provide timely solutions.
• Experience disassembling and reassembling laptops/desktops; some mobile devices.
• Ability to install, maintain, and support computers and software.
• Experience with inventory classification and parts management.

Responsibilities

• Provide day-to-day support for nutrition software applications.
• Manage, monitor, and close technology work order tickets.
• Troubleshoot hardware/software in the school nutrition office and cafeterias.
• Install, test, and QA nutrition software.
• Coordinate network policies and standards with the technology department.
• Maintain inventory of registers, monitors, laptops, printers, and parts.

Skills

Troubleshooting

Laptop repair

Desktop repair

Network troubleshooting

Inventory management

Software installation

Communication

Customer service

Project coordination

Time management

Education

Associate degree in a computer-related field

Bachelor’s degree

Tools

Office Suite

Databases

Job description

Responsible for the servicing, maintenance, and training for the Point of Sales (POS) system in the school cafeterias and analyzing and resolving problems related to workstations, networks, servers, and printers.

• Provides day to day support for all nutrition software applications.
• Manages, monitors, and closes technology work order tickets.
• Provides technology administration, integration and troubleshooting of hardware/software located in the school nutrition office and all school cafeterias.
• Performs nutrition software installation, testing, and quality assurance.
• Manages vendor support for nutrition equipment replacements and installation projects.
• Creates and defines tools to for program evaluation.
• Trains and supports department users and school-based employees using the software.
• Coordinates network policies, procedures and standards with technology department.
• Maintains and organizes inventory of registers, monitors, laptops, printers, computer parts, and technology-based equipment.
• Provides support to the division by using foodservice application reporting tools.
• Establishes network connections which may include wiring, cable preparation, setting up workstations, local area networks, file servers, hubs, and any other technical network-attached devices.
• Serves as liaison between the technology department, vendors, and the school nutrition department.
• Provides technology-related updates to school nutrition leadership.
• Manages security, troubleshooting, and correction of any system issues.
• Performs other related duties as assigned

SUPERVISORY RESPONSIBILITY

None.

MINIMUM REQUIREMENTS

Knowledge, Skills & abilities

• Knowledge of principles, concepts, and methods of applicable computer technology and its most effective and efficient utilization
• Skilled in troubleshooting various software and hardware issues and providing appropriate and timely solutions
• Skilled in disassembly, parts replacement, and reassembly of laptop and desktop computers, and some mobile devices
• Ability to perform minor network and network cable repairs
• Ability to classify technology parts and equipment by function, purpose, and/or model in an inventory setting
• Ability to install, maintain, and support computers and software
• Ability to manage multiple projects and processes with a high degree of accuracy
• Ability to maintain a valid driver's license, have a satisfactory driving record, and have access to a vehicle during work hours to travel to meetings or work sites
• Specific knowledge of state and federal regulated food services programs
• Exceptional customer service and organizational skills
• Proven track record of work involving both custom application support and integration of off-the-shelf and third-party applications
• Strong problem solving and critical thinking skills
• Ability to communicate effectively with a variety of audiences, orally and in writing, including electronic media
• Proficiency with computer programs, including email, word processing, spreadsheets, and databases
• Excellent time management skills and ability to organize, prioritize, manage and carry out duties efficiently and within established timeframes
• Ability to establish and maintain collaborative working relationships with all stakeholders

Education, Training & Experience

• Associate degree in a computer-related field
• 2 years IT support related work experience

OR

• Any equivalent combination of education and experience which provides the required knowledge, skills, and abilities to perform the essential duties and responsibilities of the position

Certificates, Licenses & Registrations

• Valid driver's license with reliable transportation

Preferred qualifications

• Bachelor's degree from an accredited institution
• 3 years of work experience as an application administrator or support person

In compliance with Federal Law, Charlotte - Mecklenburg Schools administers all education programs, employment activities and admissions without discrimination against any person on the basis of gender, race, color, religion, national origin, age or disability.