Specialist Quality Complaints

Kelly Services; Juncos (PR); On-site; USD 103,320,000 - 118,474,000; Full time

Job summary

Kelly Science in Juncos, PR is seeking a Specialist Quality Complaints to support the product complaint system and lead investigations for a biotechnology client.

This role requires advanced degrees or related experience, strong data analysis, CAPA determination, and proficiency with Office tools. The position offers competitive pay and comprehensive benefits.

Qualifications

• Doctorate or Master's with 2 years related experience or Bachelor's with 4 years related experience.
• Experience in project management, root cause analysis, CAPA determination.
• Quality mindset and deep compliance knowledge.
• Proficient in Microsoft Office Programs (Excel, Outlook) and Teams.

Responsibilities

• Support the product complaint system and lead investigations.
• Perform data analysis and trending of complaint information.
• Keep the complaints database updated and summarize investigations.
• Ensure investigations are concise, clear and science-based.
• Follow-up on corrective actions through completion.

Skills

Project management

Root cause analysis

CAPA determination

Quality mindset

Compliance knowledge

Education

Doctorate

Master's degree

Bachelor's degree

Tools

Excel

Outlook

Teams

Job description

At Kelly® Science, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking Specialist Quality Complaints to work for one of our top Biotechnology Industry client at Juncos, PR.

Salary: $38.00 hr

Administrative shift

Responsibilities:

• Supporting the product complaint system at customer through; leading and managing product complaint investigations.
• Performing data analysis and trending of complaint information to proactively detect signals and take appropriate actions in a timely manner.
• Keep the complaints database updated as soon as factual information is available and summarize closed investigations into the database accurately.
• Ensure complaint related investigations are concise, clear and science-based by reviewing and approving such investigations.
• Follow-up on corrective actions derived from investigations through completion.

Requirements:

• Doctorate OR Masters 2 years of directly related experience OR Bachelors 4 years of directly related experience
• Experience in project management, root cause analysis, CAPA determination.
• Quality mindset and deep compliance knowledge.
• Proficient in Microsoft Office Programs (Excel, Outlook) and usage of Teams.

Kelly PR Offers!

• Exposure to a variety of career opportunities as a result of our expansive network of client companies
• Career guides, information and tools to help you successfully position yourself throughout every stage of your career
• Access to more than 3,000 online training courses through our Kelly® Learning Center
• Biweekly pay ( W2)
• Sick, Vacations & Holidays paid*
• Christmas bonus*
• Must comply with minimum established requirements to qualify.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Why Kelly® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en .

Kelly Services is proud to be an Equal Employment Opportunity and Aff…