Specialist Quality Complaints - 35796

Mirus Consulting Group; Juncos (PR); On-site; USD 90,000 - 130,000; Full time

Job summary

mîrus Consulting Group in Humacao, Puerto Rico, seeks a Specialist Quality Complaints to lead complaint investigations within a regulated pharmaceutical environment. You will drive root cause analyses, develop CAPA plans, and ensure compliance with quality standards and regulatory requirements.

The role requires strong analytical skills, project management experience, and the ability to collaborate with cross-functional teams to resolve product quality issues promptly and effectively.

Qualifications

• Experience in complaint handling, investigations, or quality systems in regulated industries.
• commissioned by verified standards.

Responsibilities

• Lead and coordinate product quality complaint investigations from initiation through closure.
• 1. Perform root cause analyses using structured problem-solving methodologies.
• 2. Develop and support CAPA plans to address issues and prevent recurrence.
• 3. Ensure complaint records, investigations, and documentation comply with procedures and regulatory requirements.
• 4. Collaborate with Manufacturing, QA, QC, Engineering, Regulatory Affairs, and other teams to implement corrective actions.
• 5. Track milestones and drive timely execution of commitments.
• 6. Evaluate complaint trends for continuous improvement.
• 7. Support internal audits and regulatory inquiries related to complaint handling.
• 8. Present findings and recommendations to management and stakeholders.
• 9. Maintain compliance focus on patient safety and product quality.

Skills

Quality investigations

Root cause analysis

CAPA determinations

GxP compliance

Problem solving

Cross-functional collaboration

Communication skills

Education

PhD

MS + 2y exp

BS + 4y exp

Tools

Microsoft Office

Microsoft Teams

Outlook

Job description

mîrus Consulting Group is a local company based in Humacao, Puerto Rico that provides computer system validation and information technology consulting services to pharmaceutical companies and other organizations across the Island and parts of the United States. Its services include the assessment and validation of automation equipment, network infrastructures and business processes, as well as the project management involved.

Position Summary

We are seeking a highly qualified Specialist Quality Complaints to support complaint management activities within a regulated pharmaceutical and biotechnology manufacturing environment. The successful candidate will be responsible for leading complaint investigations, performing root cause analyses, driving CAPA determinations, and ensuring compliance with applicable quality standards, procedures, and regulatory requirements.

This role requires strong analytical skills, project management experience, a quality-focused mindset, and the ability to effectively collaborate with cross-functional teams to ensure timely and compliant resolution of product quality complaints.

Key Responsibilities

• Lead and coordinate product quality complaint investigations from initiation through closure.
• Perform comprehensive root cause analyses using structured problem-solving methodologies.
• Develop, assess, and support Corrective and Preventive Action (CAPA) plans to address identified issues and prevent recurrence.
• Ensure complaint records, investigations, and associated documentation comply with internal procedures and regulatory requirements.
• Collaborate with Manufacturing, Quality Assurance, Quality Control, Engineering, Regulatory Affairs, and other functional groups to support investigations and implement corrective actions.
• Track investigation milestones and drive timely execution of commitments through effective project management practices.
• Evaluate complaint trends and identify opportunities for continuous improvement.
• Support internal audits, inspections, and regulatory inquiries related to complaint handling processes.
• Present investigation findings and quality recommendations to management and cross-functional stakeholders.
• Maintain a strong focus on compliance, patient safety, and product quality.

Qualifications

• Candidates must meet one of the following requirements:

• Doctorate Degree OR
• Master's Degree and 2 years of directly related experience OR
• Bachelor's Degree and 4 years of directly related experience.

• Experience in complaint handling, quality investigations, or quality systems within the pharmaceutical, biotechnology, medical device, or regulated manufacturing industries.
• Strong project management experience with the ability to manage multiple investigations simultaneously.
• Demonstrated expertise in root cause analysis methodologies and CAPA determination.
• Deep understanding of quality systems, GxP regulations, and compliance requirements.
• Excellent problem-solving, analytical, and decision-making skills.
• Effective verbal and written communication skills.
• Strong interpersonal skills with the ability to work in cross-functional environments.
• Proficiency with Microsoft Office applications, including Excel and Outlook.
• Experience utilizing Microsoft Teams for collaboration and communication.

This Company is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with this Company depends solely on your qualifications.