Specialist - Private Banking

Central Pacific Bank (HI); Honolulu (HI); On-site; USD 60,000 - 90,000; Full time

Job summary

Central Pacific Bank (HI) in Honolulu, HI is seeking a Full-time ICP Support specialist to assist the wealth management team in managing high-value client relationships and providing banking, trust, and investment services. The role includes client interaction, loan and deposit servicing, and cross-marketing the bank's products.

The position emphasizes independence, teamwork, and adherence to bank policies, with opportunities to train junior specialists and support operational efficiency.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree in Business Administration or related field preferred.
• 1+ year of experience in commercial/retail loan and deposit servicing or underwriting (education may substitute for up to 2 years).
• 2+ years for higher Specialist levels, 3+ years for Senior Specialist.

Responsibilities

• Assist wealth management team to maintain and expand high-value deposit relationships.
• Support loan requests from initiation to closing, including information gathering and profiling.
• Open and service deposit accounts, process wires and transfers, monitor overdrafts.
• Generate referrals for banking products and services.
• Ensure documentation audits for loans and deposits are complete and accurate.
• Contribute to marketing strategies for the client base with Bank personnel.
• Serve as a backup for other administrative duties as assigned.
• Participate in special projects and other duties as needed.

Skills

Customer service

Relationship management

Communication

Team player

Education

High School Diploma or GED

Bachelor’s degree in Business Administration

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time ICP Support Honolulu, HI, US

Position Function

Assists the assigned Wealth Management Team in managing and growing a portfolio of high valued clients in loan and deposit accounts/relationships that meet with established lending and operational policies and provides maximum profitability to the Bank with a minimum of risk. Assist in maintaining all client information. Serves as a liaison throughout the bank facilitating the delivery of financial products and services and cross marketing a full range of banking, trust and investment services. Directly provide banking and operational support for clients. This role encompasses initial reception and/or prospecting, information gathering, analyzing, profiling, documenting, closing, follow-up service, and various reporting requirements. Experience with loan documentation, rules and regulations are preferred. This position is client intensive and it requires that the candidate be entirely comfortable in interacting with high value clients of the Bank. Being a self-starter and a team player is a must.

For Senior Specialist – exercise independent judgment in resolving operational issues on behalf of clients and primarily responsible for training lower grade Specialists and cross-training team members.

Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Primary Accountabilities

• Assist the assigned wealth management team to maintain, expand, and service deposit relationships of assigned existing high value clientele, as well as responding to inquiries from new clientele, under the supervision and training of the Team Leader.
• Assist with loan requests from initiation to closing, including prospecting, information gathering, analyzing, profiling, closing, ticklers, management of portfolios, timely identification of upcoming renewals, and follow up, under the supervision and guidance of the Team Leader or Manager.
• Assist in deposit servicing, ensures opening deposit accounts and related products and services are opened in a timely manner; receives and ensures deposits, withdrawals, wire transfers, and funds transfers are processed; approving checks, processing of wires, travelers checks, cashiers checks, foreign currency requests; assists in monitoring of overdrafts.
• Generate referrals for various banking products and services, both in the business and retail areas.
• Responsible for deposit, loan, and related product and services documentation audit.
• Assists in developing and implementing marketing strategies for the client base incorporating appropriate Bank Personnel.
• Serve as a backup for other administrative/operational duties as assigned by the Team Leader or Manager.
• Assist in special projects, miscellaneous responsibilities, and other duties as assigned.

Loan & Deposit Servicing, Quality Control & Compliance

• Liaison between clients, officers, and Bank departments in researching/responding to requests for information, researching and resolving problems.
• Responsible for ensuring missing and incomplete reports for the team are updated in a timely manner.
• Serve as a backup for other administrative/operational duties as assigned by relationship officers.
• Assist in special projects, miscellaneous responsibilities, and other duties as assigned.
• Contribute to achieving a satisfactory rating on audits.
• Responds reactively and proactively to all financial needs, expanding client profitability and generating new revenues throughout the sale of credit, deposit, trust, and investment products and services.
• Refers clients to other specialists through the company, as appropriate. Seeks referrals from existing clients and outside professional relationships. Represents the Bank in civic and community events with emphasis on CRA qualifying activities.
• Responsible for compiling accurate loan, deposit, time deposit, and other various reports in a timely manner.

Minimum Qualifications

Education

• High School Diploma or GED equivalency required.
• Bachelor’s Degree in Business Administration or related field preferred.

Experience

Specialist I:

• 1+ years of experience in commercial and retail loan and deposit servicing or underwriting (a Bachelor's degree in relevant field may substitute for 2 years of experience) required.

Specialist II:

• 2+ years of experience in commercial and retail loan and deposit servicing or underwriting (a Bachelor's degree in relevant field may substitute for 2 years of experience) required.

Specialist III:

• 3+ years of experience in commercial and retail loan and deposit servicing or underwriting (a Bachelor's degree in relevant field may substitute for 2 years of experience) required.

Senior Specialist:

• 4+ years of experience in commercial and retail loan and deposit servicing or underwriting (a Bachelor's degree in relevant field may substitute for 2 years of experience) required.

License/Certification

• Registration with the Nationwide Mortgage Licensing System & Registry (NMLS) is required prior to performing any duties of a Mortgage Loan Originator (MLO).

Physical Requirements & Working Conditions

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.