Senior Specialist - Mapunapuna Commercial Banking

CPB Group; Honolulu (HI); On-site; USD 47,017 - 62,956; Full time

Job summary

CPB Group in Honolulu, HI is seeking a Full-time ICP Support Specialist. This role focuses on delivering exceptional customer service, effectively managing client relationships, and requires a strong background in business loan servicing.

Key qualifications include a High School Diploma or GED, with at least 4 years of relevant experience. The position also demands proficiency in standard office practices and effective communication skills. The salary ranges from $47,017 to $62,956 annually, and candidates must be adaptable to various work environments.

Qualifications

• 4+ years of experience in business loan and deposit servicing or underwriting required.
• Must be able to communicate clearly both verbally and in writing.
• Proficient in using standard office equipment and applications.

Responsibilities

• Provide exceptional service to grow the business.
• Assist the Team with document processing thoroughly and accurately.
• Build trust with clients and manage relationships effectively.

Skills

Customer Interaction

Active Listening

Effective Communication

Problem Solving

Education

High School Diploma or GED

Tools

Standard Office Equipment

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time ICP Support Honolulu, HI, US

8 days ago Requisition ID: 4407

Salary Range: $47,017.00 To $62,956.00 Annually

Position Function:

Provide exceptional service to grow our business. Advocate our mission and be committed to creating value for our customers, employees, community and shareholders. For Senior Specialist – exercise independent judgment in resolving operational issues on behalf of clients and primarily responsible for training lower graded Specialists. Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Primary Accountabilities:

Team Focused Performance

• Assist the Team by processing items thoroughly and accurately the first time.
• Assist the Team by helping to drive and steer the request from origination to booking.
• Assist the Team by working well with other areas of the Bank.
• Assist the Team by ensuring all documents are completed promptly and accurately.
• Assist the Team by possessing a general understanding of loan document language.
• Communicate actively and effectively.
• Assist the Team to reach or exceed its financial goals.
• Constantly seek opportunities

Relationship Banking

• Assists the Team by building trust with clients. Be attentive, anticipate, over-deliver, communicate frequently and satisfy requests promptly.
• Constantly seek opportunities to surprise and delight clients.
• Assist the Team by being familiar with products and services offered by the Bank.
• Assist the Team by understanding policies and procedures.
• Assist the Team by minimizing ticklers, exceptions and delinquencies.

Personal/Professional Development

• Assist the Team in participating in Bank functions and training sessions.
• Assist the Team and community by participating in non-profits and other community endeavors.

Minimum Qualifications:

Education:

• High School Diploma or GED required.

Experience:

• 4+ years of experience in business loan and deposit servicing or underwriting required.

Physical Requirements & Working Conditions:

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.