Senior Specialist - Mapunapuna Commercial Banking

Central Pacific Bank; Honolulu (HI); On-site; USD 50,000 - 70,000; Full time

Job summary

Central Pacific Bank in Honolulu is seeking a Senior Specialist dedicated to providing exceptional service and training lower graded specialists. The ideal candidate has more than 4 years of experience in business loan and deposit servicing or underwriting.

In this role, you will assist the team by effectively managing customer interactions and facilitating necessary processes while aligning with the bank's core values. Join us in making a positive impact in the community.

Qualifications

• 4+ years of experience in business loan and deposit servicing or underwriting.
• Ability to perform light physical work and adapt to different environments.
• Strong understanding of bank policies and procedures.

Responsibilities

• Assist the team with processing and managing loan documents accurately.
• Build trust and rapport with clients through proactive communication.
• Participate in training sessions and community endeavors.

Skills

Effective Oral and Written Communication

Active Listening

Team Collaboration

Problem Solving

Education

High School Diploma or GED

Job description

Position Function

Provide exceptional service to grow our business. Advocate our mission and be committed to creating value for our customers, employees, community, and shareholders. For Senior Specialist – exercise independent judgment in resolving operational issues on behalf of clients and primarily responsible for training lower graded Specialists. Perform all duties and interact with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Primary Accountabilities

Team Focused Performance

• Assist the Team by processing items thoroughly and accurately the first time.
• Assist the Team by helping to drive and steer the request from origination to booking.
• Assist the Team by working well with other areas of the Bank.
• Assist the Team by ensuring all documents are completed promptly and accurately.
• Assist the Team by possessing a general understanding of loan document language.
• Communicate actively and effectively.

Financial Results

• Assist the Team to reach or exceed its financial goals.
• Constantly seek opportunities.

Relationship Banking

• Assists the Team by building trust with clients. Be attentive, anticipate, over-deliver, communicate frequently and satisfy requests promptly.
• Constantly seek opportunities to surprise and delight clients.
• Assist the Team by being familiar with products and services offered by the Bank.

Risk Management/Compliance

• Assist the Team by understanding policies and procedures.
• Assist the Team by minimizing ticklers, exceptions and delinquencies.

Personal/Professional Development

• Assist the Team in participating in Bank functions and training sessions.
• Assist the Team and community by participating in non-profits and other community endeavors.

Minimum Qualifications

Education:
High School Diploma or GED required.

Experience:
4+ years of experience in business loan and deposit servicing or underwriting required.

Physical Requirements & Working Conditions

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.