Specialist - Private Banking

Central Pacific Bank; Honolulu (HI); On-site; USD 65,000 - 90,000; Full time

Job summary

Central Pacific Bank in Hawaii seeks an experienced Specialist to assist the Wealth Management Team in growing a high-value client portfolio, handling deposits and loans, and delivering personalized financial solutions with strong risk awareness.

The role emphasizes client interaction, cross-selling of banking, trust, and investment services, and requires strong communication, teamwork, and a self-starter attitude; supervision by the Team Leader.

Qualifications

• High School Diploma or GED equivalency required.
• Bachelor’s Degree in Business Administration or related field preferred.
• 1+ years of experience in commercial and retail loan and deposit servicing or underwriting.
• Registration with the Nationwide Mortgage Licensing System & Registry (NMLS) required before MLO duties.

Responsibilities

• Assist wealth management team to maintain, expand, and service deposit relationships of existing high-value clients.
• Assist with loan requests from initiation to closing, including prospecting and closing.
• Assist in deposit servicing and related product and service processing.
• Generate referrals for banking products and services; cross-sell to clients.
• Audit loan, deposit, and related documentation.
• Contribute to marketing strategies for the client base.

Skills

Active listening

Oral communication

Written communication

Solution orientation

Team player

Education

High School Diploma or GED

Bachelor’s Degree in Business Administration or related field preferred

Job description

Position Function

Assists the assigned Wealth Management Team in managing and growing a portfolio of high valued clients in loan and deposit accounts/relationships that meet with established lending and operational policies and provides maximum profitability to the Bank with a minimum of risk. Assist in maintaining all client information. Serves as a liaison throughout the bank facilitating the delivery of financial products and services and cross marketing a full range of banking, trust and investment services. Directly provide banking and operational support for clients. This role encompasses initial reception and/or prospecting, information gathering, analyzing, profiling, documenting, closing, follow‑up service, and various reporting requirements. Experience with loan documentation, rules and regulations are preferred. This position is client intensive and it requires that the candidate be entirely comfortable in interacting with high value clients of the Bank. Being a self‑starter and a team player is a must.

Senior Specialist Responsibilities

Exercise independent judgment in resolving operational issues on behalf of clients and primarily responsible for training lower grade Specialists and cross‑training team members. Perform all duties and interact with internal and external customers in a manner that is expressly aligned with the Company’s Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibit core competencies that result in consistent delivery of positive customer interactions, empowerment and ownership and demonstrate key professional and performance skills such as active listening, effective oral and written communication, action and solution orientation and thoroughness.

Primary Accountabilities

Total Team Loan & Deposit Balance Portfolio Growth

• Assist the assigned wealth management team to maintain, expand, and service deposit relationships of assigned existing high value clientele, as well as respond to inquiries from new clientele, under the supervision and training of the Team Leader.
• Assist with loan requests from initiation to closing, including prospecting, information gathering, analyzing, profiling, closing, ticklers, management of portfolios, timely identification of upcoming renewals, and follow‑up, under the supervision and guidance of the Team Leader or Manager.
• Assist in deposit servicing, ensuring opening deposit accounts and related products and services are opened in a timely manner; receive and ensure deposits, withdrawals, wire transfers, and funds transfers are processed; approve checks, process wires, traveler’s checks, cashier’s checks, foreign currency requests; assist in monitoring overdrafts.
• Generate referrals for various banking products and services, both in the business and retail areas.
• Responsible for deposit, loan, and related product and services documentation audit.
• Assist in developing and implementing marketing strategies for the client base incorporating appropriate Bank Personnel.
• Serve as a backup for other administrative/operational duties as assigned by the Team Leader or Manager.
• Assist in special projects, miscellaneous responsibilities, and other duties as assigned.

Loan & Deposit Servicing, Quality Control & Compliance

• Liaison between clients, officers, and Bank departments in researching/responding to requests for information, researching and resolving problems.
• Responsible for ensuring missing and incomplete reports for the team are updated in a timely manner.
• Serve as a backup for other administrative/operational duties as assigned by relationship officers.
• Assist in special projects, miscellaneous responsibilities, and other duties as assigned.
• Contribute to achieving a satisfactory rating on audits.
• Respond reactively and proactively to all financial needs, expanding client profitability and generating new revenues throughout the sale of credit, deposit, trust, and investment products and services.
• Refer clients to other specialists through the company, as appropriate. Seek referrals from existing clients and outside professional relationships. Represent the Bank in civic and community events with emphasis on CRA qualifying activities.
• Responsible for compiling accurate loan, deposit, time deposit, and other various reports in a timely manner.

Minimum Qualifications

Education

Specialist I, II, III, or Senior

• High School Diploma or GED equivalency required.
• Bachelor’s Degree in Business Administration or related field preferred.

Experience

Specialist I

• 1+ years of experience in commercial and retail loan and deposit servicing or underwriting (a Bachelor's degree in relevant field may substitute for 2 years of experience) required.

Specialist II

• 2+ years of experience in commercial and retail loan and deposit servicing or underwriting (a Bachelor's degree in relevant field may substitute for 2 years of experience) required.

Specialist III

• 3+ years of experience in commercial and retail loan and deposit servicing or underwriting (a Bachelor's degree in relevant field may substitute for 2 years of experience) required.

Senior Specialist

• 4+ years of experience in commercial and retail loan and deposit servicing or underwriting (a Bachelor's degree in relevant field may substitute for 2 years of experience) required.

License/Certification

• Registration with the Nationwide Mortgage Licensing System & Registry (NMLS) is required prior to performing any duties of a Mortgage Loan Originator (MLO).

Physical Requirements & Working Conditions

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.