Specialist - Ops Deposit Servicing

CPB Group; Honolulu (HI); On-site; USD 32,000 - 53,000; Full time

Job summary

CPB Group in Honolulu, HI is seeking a Full-time ICP Support specialist to provide back-office support for branches and departments, handling deposit product maintenance, monetary processing and ACH tasks under supervision.

You will interact with internal and external customers, uphold the Company’s values, and maintain KPI logs for performance tracking and issue resolution. Roles include Specialist I or II with required HS diploma and banking experience.

Qualifications

• High School Diploma or GED equivalency required.

Responsibilities

• Perform day-to-day back-office operations, including deposit product maintenance, monetary processing, return items, compliance related items, lockbox, micrographics, legal processing, and ACH processing.
• Assist with monitoring and coordinating all processes related to deposit operations processing and follow-up with related initiatives.
• Maintain KPI logs and provide input on procedure updates.
• Ensure compliance with state and federal laws, rules and regulations, and company policies.

Skills

Active Listening

Oral Communication

Written Communication

Customer Service

Problem Solving

Documentation

Education

High School Diploma or GED equivalency

Tools

Phone

Copier

Personal Computer

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time ICP Support HONOLULU, HI, US

4 days ago Requisition ID: 4498

Salary Range: $19.00 To $25.71 Hourly

Position Function:

The level of the position will be determined based on the candidate’s experience and qualifications.

Provide back-office support for branches and departments. Perform services related to the functions of the department under supervision of the senior specialist, assistant manager, or department manager.

Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company’s Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Primary Accountabilities:

• Perform day-to-day back-office operations, including but not limited to deposit product maintenance, monetary processing, return items, compliance related items, lockbox, micrographics, legal processing, and ACH processing. Able to research and resolve back-office operational problems with little or no assistance.
• Assist with monitoring and coordinating all processes related to deposit operations processing. Communicate and follow-up with all department related initiatives as directed by supervisors and/or managers. Assist with resolving internal and external customer problems and complaints with the highest quality of customer service.
• Responsible for maintaining individual KPI logs. Provides input on procedure updates as required. Researches and resolves deposit operations issues.
• Knowledge of compliance with the state and federal laws, rules, and regulations, and the bank’s policies and procedures, and related requirements.

Minimum Qualifications:

Education:

Specialist I and II:

• High School Diploma or GED equivalency required.

Experience:

Specialist I:

• 1+ years of banking operation experience, including knowledge of bank products, services and documentation required.

Specialist II:

• 2+ years of banking operation experience, including knowledge of bank products, services and documentation required.

Physical Requirements & Working Conditions:

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.