Specialist, Payment Services

Smucker Retail Foods, Inc.; Orrville (OH); Hybride; USD 42 000 - 66 000; Plein temps

Résumé du poste

The J. M. Smucker Co.

in Orrville, OH is seeking a Specialist, Payment Services Support to manage corporate credit card administration, employee expense reimbursements, and accounts payable activities. In this hybrid role, you will process transactions, support inquiries, audit expense reports, reconcile statements, and assist with tax reporting and daily finance operations to ensure accuracy and compliance.

Qualifications

• High School diploma or GED required.
• 1+ year of Accounts Payable or related payment services experience.
• Proficient with MS Excel and Oracle ERP.
• Strong communication and organizational skills.
• Customer service mindset and accuracy under deadlines.
• Ability to work in a team and manage changing priorities.
• Desire to understand end-to-end purchase-to-pay processes.

Responsabilités

• Support corporate credit card administration, including account closures and issue resolution.
• Assist employee credit card and expense reimbursement inquiries via email/voicemail.
• Audit and approve expense reports and ensure proper documentation and policy compliance.
• Prepare and verify centrally billed credit card expenses and reconcile statements.
• Monitor balances owed and coordinate repayment and related reclassifications.
• Resolve expense transaction integration errors to support timely AP processing.
• Support daily supply chain financing activities with invoices and payments.
• Assist with annual 1099 tax reporting and related corrections.

Connaissances

Strong communication

Customer service orientation

Teamwork

Attention to detail

Organizational skills

Formation

High School diploma or GED

Associates or Bachelor’s Degree

Outils

MS Excel

Oracle ERP

Description du poste

Your Opportunity as the Specialist, Payment Services Support

key payment operations, including corporate credit card administration, employee expense reimbursements, and accounts payable activities. Ensure transactions are processed accurately and on time while providing excellent support to employees and maintaining compliance with company policies.

Location: Orrville, OH Work Arrangements: Hybrid, 35% in office expectation

In this role you will:

• Support corporate credit card administration, including account closures, unassigned transactions, credit holds, and issue resolution.
• Provide timely, professional support for employee credit card and expense reimbursement inquiries through shared email and voicemail channels.
• Audit and approve employee expense reports and review employee payments to ensure accurate supporting documentation and compliance with company policies.
• Prepare and verify centrally billed credit card expenses and reconcile card issuer statements with expense management system transactions.
• Monitor employee balances owed to the company, coordinate repayment and escalation, and process employee checks and related accounting reclassifications.
• Monitor and resolve expense transaction integration errors to support accurate, timely processing in the accounts payable system.
• Support daily supply chain financing activities, including submitting eligible invoices to the banking partner and verifying payment amounts and balances.
• Support annual 1099 tax reporting, including preparation, submission, and coordination of required corrections.

What we are looking for:

Minimum Requirements:

• High School diploma or GED
• 1+ year of Accounts Payable or related payment services experience
• Excellent computer skills with a working knowledge of MS Excel and Oracle ERP solution
• Excellent communication skills (written/verbal), organization and interpersonal skills
• Dedicated to delivering exceptional customer service
• Proven ability to perform well and with a high degree of accuracy under deadlines
• Ability to prioritize and manage workload and changing deadlines
• Ability to work in a team oriented environment
• Desire to develop overall understanding of purchase to pay process as well as the details of the process at a transactional level

Additional skills and experience that we think would make someone successful in this role:

• Associates or Bachelor’s Degree
• Experience in credit card operations, expense report processing, or a related field

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

Stay connected with us on LinkedIn®

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.

We’re a community of passionate, talented professionals dedicated to creating food people and pets love—while supporting the communities in which we work and live. We value what makes each person unique, champion growth and development, and foster collaboration that fuels productivity and drives our shared success.

Learn more about our Thrive Together purpose

At Smucker, we're passionate about creating a workplace where you truly belong. With a culture rooted in our Basic Beliefs and a competitive Total Rewards program, we aim to support every employee by meeting their physical, emotional, and financial needs.

Learn more about working at Smucker

Our culture is sustained and brought to life every day by the people of Smucker and our hiring process is designed to identify the right candidate for every position at our company. Learn more about our hiring process

The J. M. Smucker Co. (the “Company”) is an Equal Opportunity Employer. No person will be discriminated against in hiring or in any other aspect of their employment on the basis of race, color, religion, sex (including pregnancy), age, national origin, ancestry, citizenship status, sexual orientation, gender identity or expression, transgender status, marital status, familial status, disability, genetic information, protected veteran/military status, or any other characteristic protected by applicable federal, state or local law.