Specialist, Patient Care

Millennium Physician Group; Punta Gorda (FL); Presencial; USD 28.000 - 41.000; Jornada completa

Descripción de la vacante

Millennium Physician Group seeks a Patient Care Specialist I to welcome patients, verify demographic and insurance data, and process payments. The role requires proficiency with an EHR system, cash handling, and timely coordination of appointments and referrals.

You will ensure HIPAA privacy and collaborate with billing to resolve discrepancies while delivering courteous service. Responsibilities include accurate documentation in the EHR, patient communication, and support for scheduling across

Formación

• Front-line administrative tasks including greet, register, and check-in patients.
• Verify demographics and insurance information and maintain accurate records.
• Ensure HIPAA/privacy compliance in all patient interactions and documentation.
• Process copayments and handle cash following standard procedures.
• Schedule appointments and coordinate with clinical staff for patient flow.
• Manage documents and uploads to the EHR with accuracy.

Responsabilidades

• Greets, registers, and checks in patients with accurate demographic and insurance data.
• Collects copayments and reconciles cash according to procedures.
• Verifies eligibility, obtains authorizations, and records results in the patient record.
• Explains check-in processes, insurance requirements, and payment expectations.
• Answers calls, schedules appointments, and communicates changes to staff.
• Processes referrals and medical record releases promptly and accurately.
• Performs clerical tasks: filing, faxing, scanning, and uploading to the EHR.
• Reviews accounts for balances or errors and coordinates with billing to resolve issues.
• Maintains HIPAA privacy and secures patient information and documents.
• Identifies potential privacy or billing concerns and reports per protocols.
• Manages documentation to ensure completeness and confidentiality.
• Delivers professional customer service and remains calm in busy times.
• Coordinates scheduling across multiple providers to support patient flow.
• Audits charts and data to identify and fix compliance or process issues.
• Participates in training on compliance, privacy, and workflow changes.
• Supports Practice Manager and care team with administrative tasks.
• Participates in audits and system improvements; supports new technologies.
• Prepares operational reports on scheduling, registration accuracy, and service metrics.
• Provides excellent guest service to staff and patients.

Conocimientos

Patient service

HIPAA compliance

Cash handling

EHR data entry

Appointment scheduling

Herramientas

EHR system

Billing software

Descripción del empleo

Job Description Summary

The Patient Care Specialist I provides essential front-line administrative and clerical support within the medical
office. This role is responsible for greeting and registering patients, verifying demographic and insurance
information, collecting payments, and maintaining accurate documentation within the electronic health record
(EHR). The Specialist I upholds patient confidentiality and follows all HIPAA, privacy, and compliance standards
while working under close supervision to ensure a professional and efficient patient experience.

How will you make an impact & Requirements

Responsibilities

• Greets, registers, and checks in patients, ensuring all demographic, insurance, consent, and contact
  information is accurate and current in the EHR.
• Collects and processes copayments following standard cash-handling and reconciliation procedures.
• Verifies insurance eligibility, obtains required authorizations, and documents verification results
  accurately in the patient record.
• Provides clear explanations of check-in processes, insurance requirements, and payment expectations.
• Answers and routes phone calls, schedules or reschedules appointments, and maintains daily
  appointment schedules while communicating adjustments to clinical staff.
• Processes urgent specialist referrals, appointment ticklers, and medical record release requests in a
  timely and accurate manner.
• Performs clerical and administrative tasks including filing, faxing, scanning, and uploading documents
  into the EHR.
• Reviews patient accounts for outstanding balances or documentation errors and partners with billing
  to resolve discrepancies.
• Maintains full HIPAA and privacy compliance by safeguarding patient information, properly managing
  documentation, and limiting access to authorized users only.
• Identifies and reports potential privacy breaches, compliance risks, or billing concerns promptly
  according to established protocols.
• Prepares, routes, and manages medical documentation to ensure completeness, confidentiality, and
  accuracy.
• Provides professional, courteous customer service and maintains composure during high-volume or
  challenging situations.
• Coordinates scheduling across multiple providers, departments, or specialties to support efficient
  patient flow.
• Audits patient charts, registration data, and referral documentation to identify and correct compliance
  or process issues.
• Participates in mandatory training programs related to compliance, privacy, workflow changes, and
  patient experience.
• Supports the Practice Manager and care team with assigned administrative tasks.
• Participates in departmental audits, workflow redesign initiatives, and implementation of new systems
  or technologies.
• Prepares and distributes operational reports related to scheduling efficiency, registration accuracy, or
  service metrics.
• Demonstrates excellent guest service to internal team members and patients.
• Performs other related duties as assigned.

Compensation Range:

$20.00

to

$30.00

The anticipated base salary range represents the Company’s good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.