Patient Care Specialist I

Millennium-Physician-Group; Brandon (FL); On-site; USD 24,000 - 35,000; Full time

Job summary

Millennium-Physician-Group is seeking a Patient Care Specialist I to serve as the first point of contact for patients, managing front desk operations with a focus on friendly, accurate service. You will check in/out, update demographics and insurance, verify eligibility, schedule appointments, and respond to calls.

Spanish-speaking candidates are preferred but not required. The role emphasizes HIPAA compliance, patient confidentiality, and teamwork with providers and staff in a fast-paced

Qualifications

• High school diploma or equivalent required.
• Previous medical office or customer service experience preferred.
• Spanish language capability is a plus.
• Excellent communication and organizational abilities.

Responsibilities

• Greet and check in patients professionally.
• Update demographics and verify insurance information.
• Verify insurance eligibility and benefits prior to services.
• Schedule, reschedule, and confirm appointments.
• Check out patients and complete documentation.
• Maintain HIPAA compliance and patient confidentiality.
• Answer calls and respond to patient inquiries.

Skills

Strong communication

Organizational skills

Multitasking

Customer service

Spanish (preferred)

Education

High school diploma or equivalent

Job description

Job Description SummaryThe Patient Care Specialist I serves as the first point of contact for patients, providing excellent customer service while managing front desk operations. Responsibilities include patient check-in/check-out, demographic updates, insurance verification, appointment scheduling, and handling calls. Spanish-speaking candidates are preferred but not required.How will you make an impact & RequirementsThe Patient Care Specialist I is responsible for delivering exceptional patient service while supporting daily front office operations in a fast-paced clinical environment.Key Responsibilities:Greet and check in patients in a professional and friendly mannerAccurately update and verify patient demographics and insurance informationVerify insurance eligibility and benefits prior to servicesAnswer incoming calls and respond to patient inquiriesSchedule, reschedule, and confirm patient appointmentsCheck out patients and ensure all necessary documentation is completeMaintain patient confidentiality and comply with HIPAA regulationsSupport providers and clinical staff to ensure smooth patient flowQualifications:High school diploma or equivalent requiredPrevious medical office or customer service experience preferredStrong communication and organizational skillsAbility to multitask in a fast-paced environmentSpanish-speaking is a plus but not requiredCompensation Range:$17.10to$25.65The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.