Specialist - Parents Partners Plus

Southwest Human Development, Incorporated.; Phoenix (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

Southwest Human Development is Arizona’s largest nonprofit focused on early childhood development, with a mission to support young children and their caregivers. We seek a Parents Partners Plus Specialist to triage referrals, connect families to programs, and maintain accurate data while building strong community partnerships.

This role may include evenings and weekends and requires a valid AZ driver’s license and clear background checks.

Qualifications

• 1 year of experience in a family support or case management role.
• Bachelor’s degree in Early Childhood Education or related field.
• Insured & registered vehicle and AZ driver’s license.
• Valid Arizona Fingerprint Clearance Card or qualify for Level 1.
• DES Criminal Affidavit required.
• AZ DHS Criminal History Affidavit required.
• Bilingual in English/Spanish preferred.

Responsibilities

• Coordinate and process referrals daily, timely entry and assignment to providers.
• Conduct initial family screenings and follow-up communications per timelines.
• Maintain knowledge of Alliance member programs to match families to services.
• Enter and monitor data and documentation per program requirements.
• Manage referral waitlists and coordinate out-of-area referrals.
• Follow up with providers to confirm service engagement and outcomes.
• Distribute community resource and referral information.
• Build relationships with hospitals and community partners.
• Support outreach, health fairs, and events, including evenings/weekends.
• Assist with marketing and social media content.
• Prepare reports and support Alliance activities and funding.

Skills

Experience in family support or case m

Bilingual English/Spanish (preferred)

Education

Bachelor’s degree in Early Childhood Education or related field

Auto Ins Certificate

Fingerprint Card Level 1

FPC DPS Verification

DES Criminal Affidavit

Job description

Make a difference from day oneSouthwest Human Development is Arizona’s largest nonprofit dedicated to early childhood development. The first five years of life are the most critical in a child’s development. At Southwest Human Development, our services improve lives and help families by supporting young children and their caregivers during this important time.

Make a difference from day oneSouthwest Human Development is Arizona’s largest nonprofit dedicated to early childhood development. The first five years of life are the most critical in a child’s development. At Southwest Human Development, our services improve lives and help families by supporting young children and their caregivers during this important time.

Why candidates love working here

• Contribute to meaningful work that helps children and families build strong foundations for the future.
• Enjoy a comprehensive benefits package, including medical, dental, vision, generous paid time off, and 401(k) employer contribution every paycheck.
• Build your future with access to learning, development, and career advancement opportunities.
• Be part of a collaborative, purpose-driven culture where your work truly matters.
• Join a Great Place to Work Certified organization, with a culture shaped by employee feedback and built on trust, support, and collaboration.

Job title: Parents Partner Plus Specialist

Partnering closely with the Senior Program Manager, the Parents Partners Plus Specialist helps strengthen the Alliance of family support and home visitation providers and serves as a key connection point for families seeking services. Responsibilities include triaging referrals, connecting families to appropriate programs, conducting follow-up outreach, maintaining accurate data, and building relationships with community partners.

What You’ll Do:

• Coordinate and process referrals daily, ensuring timely entry, tracking, and assignment to appropriate providers.
• Conduct initial family screenings and follow-up communications in accordance with program timelines.
• Maintain current knowledge of Alliance member programs to accurately match families with services.
• Enter, maintain, and monitor accurate data and documentation in compliance with program requirements.
• Manage referral waitlists and coordinate out-of-area referrals as needed.
• Follow up with providers to confirm service engagement and outcomes.
• Maintain and distribute community resource and referral information.
• Build and maintain collaborative relationships with hospitals, community partners, and Alliance members.
• Support outreach, community engagement, health fairs, and special events, including occasional evenings and weekends.
• Assist with marketing and awareness efforts, including website and social media content.
• Prepare reports and provide administrative support for Alliance activities and funding requirements.
• Protect confidential information and comply with agency policies, procedures, and professional standards.
• Participate in supervision, training, and departmental meetings, and perform other duties as assigned.

What You’ll Bring:

• Associate or bachelor’s degree in social work, Psychology, Family and Human Development, Public Health, Communication or other related human services degree.
• At least one year of experience in a family support or case management role.
• Possess an insured & registered vehicle and a valid AZ driver’s license.
• Valid Arizona Fingerprint Clearance Card - OR - must qualify for a valid Arizona Level One Fingerprint Clearance Card
• DES Criminal Affidavit Required
• AZ DHS Criminal History Affidavit Required

What Sets You Apart:

• Bilingual in English/Spanish is preferred.

Southwest Human Development is committed to creating a safe, healthy, and supportive environment for our employees and the communities we serve.

Learn More About Working With Us

Our core values reflect our commitment to children, families, caregivers, and the communities we serve. They guide how we work, how we support one another, and how we grow as a team. Learn more about our values and benefits here.

Experience

Required

• 1 year(s): Experience in a family support or case management role.

Education

Required

• Bachelors or better in Early Childhood Education or related field

Licenses & Certifications

Required

• Auto Ins Certificate
• Fingerprint Card Level 1
• FPC DPS Verification
• DES Criminal Affidavit

Preferred

• CPR and First Aid Cert

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.