Specialist, Logistics

RXO, Inc.; Passaic (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An innovative transportation solutions provider is seeking a Logistics Specialist to enhance delivery operations. In this dynamic role, you will be the vital link between drivers and customers, ensuring smooth communication and timely resolutions. Your expertise in customer service will shine as you tackle challenges and streamline processes. Join a passionate team dedicated to redefining logistics and enjoy a career filled with growth opportunities and a supportive environment. If you're ready to make an impact and thrive in a fast-paced setting, this position is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Life Insurance

Disability Insurance

Employee Assistance Program

Paid Time Off

Qualifications

• 1 year of experience in a customer service role resolving issues.
• Ability to thrive under pressure while delivering solutions.

Responsibilities

• Monitor drivers’ delivery activity and assist with delivery issues.
• Resolve customer complaints and oversee billing tasks.

Skills

Customer Service Skills

Multitasking

Organizational Skills

Problem Solving

Education

High School Diploma or Equivalent

Job description

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RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As the Specialist, Logistics, you will be responsible for monitoring drivers’ delivery activity, scheduling, delivery and routing issues with external customers and contracted drivers. Position involves heavy phone contact between external customers and contracted drivers. In addition, the position is responsible for billing and data entry tasks. As a part of the RXO team, you’ll have a starring role in helping us continue to provide daily freight solutions for our global customers.

What your day-to-day will look like:

• Maintain phone communication between external customers and contracted drivers/couriers
• Assist contracted drivers with delivery issues
• Resolve any customer issues, complaints and answer questions
• Monitoring progress of delivery routes
• Customer billing and data entry tasks
• Oversee all unloading processes of returning routes at days end
• Additional duties as requested

What you’ll need to excel:

At a minimum, you’ll need:

• 1 year of experience in a customer service role resolving issues and responding to customer requests

It’d be great if you also have:

• High school diploma or equivalent
• Experience in a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations

This job requires the ability to:

• Able to lift up to 25 pounds

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

• Competitive pay
• Health, dental and vision insurance
• 401(k) with company match
• Life insurance, disability
• Employee Assistance Program (EAP)
• Paid time off

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

The Next Step

Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review RXO's candidate privacy statementhere and RXO's Privacy Notice to California Job Applicantshere .

Nearest Major Market: New York City
Nearest Secondary Market: Newark