Specialist IV - Serials and Public Services

Texas Tech University Health Sciences Center; Amarillo (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plans

Wellness programs

Certified Mother-Friendly Workplace

Job summary

Texas Tech University Health Sciences Center in Amarillo, TX, is seeking a library support specialist to assist with journal management, reference desk duties, and mail processing. The role emphasizes accuracy, customer service, and collaboration with library staff.

Required is a high school diploma with relevant experience; a bachelor’s degree is preferred, and several years of customer service or library exposure are desirable for success in this position.

Qualifications

• High school diploma with 4 years experience or additional education substituted year-for-year.
• Bachelor's degree preferred.
• Three or more years of customer service experience.
• Library experience is a plus.

Responsibilities

• Helps maintain electronic journal listings in Docline.
• Assists patrons at reference desk.
• Processes paperwork for journal subscriptions. Monitors and processes all changes to serials. Claims journals not received.
• Monitors specialized equipment (e.g., poster printer and scanner) for issues and reports them; troubleshoots as needed.
• Retrieves mail and delivers to appropriate parties. Prepares outgoing mail.

Skills

Customer service

Reference desk assistance

Communication

Education

High school diploma

Bachelor's degree preferred

Job description

Position Description

Performs semi-professional work on various projects and programs. Work is performed under supervision within established policies with latitude for independent judgment. Employee performance is based upon a review of completed work and overall results obtained. May supervise specialized clerical section.

Position Description

Performs semi-professional work on various projects and programs. Work is performed under supervision within established policies with latitude for independent judgment. Employee performance is based upon a review of completed work and overall results obtained. May supervise specialized clerical section.

Major/Essential Functions

• Helps maintain electronic journal listings in Docline
• Assists patrons at reference desk
• Processes paperwork for journal subscriptions. Monitors and processes all changes to serials. Claim journals not received
• Monitors specialized equipment (e.g., poster printer and scanner) for any issues, and reports those as needed. Troubleshoots as needed
• Retrieves mail and delivers to appropriate parties. Prepares outgoing mail

Required Qualifications

High school plus 4 years experience. Additional education may substitute on a year for year basis.

Preferred Qualifications

• Bachelor's degree is preferred
• Three or more years of customer service experience
• Library experience

Required Attachments

Professional/Personal References, Resume / CV

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the‑art software and facilities, and discounts on travel, technology, entertainment and more.

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.