Specialist, Instructional Technology (Part-time)

Lake Michigan College; Benton Harbor (MI); On-site; USD 23,000 - 26,000; Part time

Job summary

Lake Michigan College in Michigan is seeking a Part-Time Instructional Technology Specialist to support classrooms, software, hardware, and other computer systems, providing troubleshooting and remote assistance as needed.

Under supervision, you will be the first line of contact for faculty and students, handle tickets, document resolutions, assist with installation and upgrades, and help maintain inventory and technical documentation to ensure timely, effective service.

Qualifications

• Associate degree required; CIS or CS degree preferred.
• A+ or equivalent certification preferred.
• General awareness of computer systems, PC repair, and network management.
• Ability to troubleshoot issues and diagnose basic technical problems.
• Strong communication, listening, analytical, and problem-solving skills.
• Customer-oriented, patient, and able to work with diverse staff.

Responsibilities

• Provide first-line troubleshooting for classroom technology tools and software.
• Assist with installing and troubleshooting classroom instructional technology tools.
• Serve as the first point of contact for technical assistance via phone, email, or service desk tickets.
• Record events and resolutions in the ticketing system.
• Troubleshoot hardware and software issues and determine best solutions.
• Maintain technical documentation and service catalog on software installation and hardware configuration.

Skills

Troubleshooting

Communication

Analytical thinking

Problem solving

Customer service

Interpersonal skills

Technical documentation

Education

Associate degree (required)

CIS/CS degree preferred

A+ or equivalent certification preferred

Job description

Specialist, Instructional Technology (Part-time)

Posting Number: 0001062

Reports to: Manager, IT Security & Operations

Department: Information Technology

Classification: Non-Exempt

Full or Part-time: Part Time

Job Summary

In a team environment, the Part Time Instructional TechnologySpecialist offers support and technical assistance to the Collegeclassrooms and end-users who are using software, hardware, or othercomputer systems and need help completing tasks or troubleshootingproblems through diagnostic tests and remote access to theircomputers.

Essential Functions

• Provides first-line troubleshooting for all academic/classroom technology tools and software.
• Collaborates with Institutional Design and Teaching Technology in assessing, installing, and troubleshooting classroom instructional technology tools.
• Serve as the first point of contact for customers seeking technical assistance over the phone, email, or the service desk ticketing system.
• Record events and problems and their resolution in the ticketing system.
• Perform routine troubleshooting through diagnostic techniques and pertinent questions.
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
• Determine the best solution based on the issue and details provided by customers.
• Provide quick resolution, follow-up with customers, and excellent customer service.
• Provide accurate information on IT products and services.
• Redirect unresolved issues to the next level of support personnel.
• Provide needed information on IT products or services.
• Provide feedback on processes and make recommendations on areas to improve.
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
• Assist with installation, configuration, and upgrades for PC software.
• Assist with maintaining inventory of equipment and software.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• To provide the best service to our external and internal customers, all positions at Lake Michigan College require regular and predictable on-site attendance as an essential job function. Under certain circumstances the College may consider alternative work arrangements and will do so in compliance with and according to the parameters outlined in the College's Flexible Scheduling and Remote Work Options policy.
• Other duties as assigned.

Other Duties

Under the direct supervision of the Manager, IT Security &Operations, the Part Time Instructional Technology Specialistis accountable for the maintenance and support of classroom andonline instructional technology and providing training and supportfor faculty and students in the use of academic technology tools.the part-time helpdesk support technician also manages incomingrequests and creates solutions to unexpected problems. Theindividual will be heavily involved with day-to-day helpdeskactivities, including resolution of IT problems, answering call andemails, responding to incoming tickets, communication with IT staffand customers, and providing timely support to ensure timelyresponse within applicable SLA timeframes and appropriateresolution.

Job Specifications

Associate degree required, associate degree in Computer Information Systems (CIS) or Computer Science (CS) is preferred. A+ or equivalent certification is preferred. General awareness of computer systems, PC repair, and network management is required. Good knowledge of and demonstrated ability to troubleshoot issues. Hands-on experience with diagnosing and resolving basic technical issues. Ability to effectively interface with technical and nontechnical staff at all levels. Proven communication, active listening, analytical, and problem-solving skills required. Customer oriented and patient. Excellent communication and interpersonal skills. To provide the best service to our external and internal customers, all positions at Lake Michigan College require regular and predictable on-site attendance as an essential job function. Under certain circumstances, the College may consider alternative work arrangements and will do so in compliance with and according to the parameters outlined in the College's Flexible Scheduling and Remote Work Options policy.

Grade

Salary Range: $17.25 - $19.42

Open Date: 08/17/2026

Closing Date: 09/11/2026

Virtual Campus Tour

Virtual Campus tour: https://www.youtube.com/watch?v=NMxd91KXcGs

About Lake Michigan College

Lake Michigan College is a community college in southwest Michigan. We have three campuses --two of which are located ten minutes from our namesake's breathtaking shoreline.

Like other community colleges, we offer associate degrees, certificates, and even a baccalaureate degree. But what sets us apart from our peers is our seemingly limitless potential and our people - people who care deeply about our region's future and who are committed to student success and exemplary educational programs, strong alignments with both established and emerging industries, and productive partnerships with the communities we serve.

Faculty and staff at LMC enjoy excellent benefits and a supportive and friendly work environment. LMC recently received a Capital Outlay grant from the State of Michigan and a new millage from the southwest Michigan community, so the college's facilities will be getting innovative, sustainable upgrades in the next few years that will contribute to the comfort, productivity and collaborative environment for all employees.

Retirement benefits start immediately first day of employment.

https://www.lakemichigancollege.edu/about

Living in Southwest Michigan

Southwest Michigan attracts millions of tourists who come for our beaches, wineries, and nationally acclaimed golf courses. But many who visit, choose to stay for our great schools, low cost of living, and high quality of life.

LMC's main campus is nestled in a watery and wooded wildlife sanctuary, yet it's less than a half-day's drive from major metroareas including Chicago, Milwaukee, Detroit, and Indianapolis.