Part-Time Instructional Tech Specialist — Flexible Scheduling

Lake Michigan College; Benton Harbor (MI); On-site; USD 23,000 - 26,000; Part time

Job summary

Lake Michigan College in Michigan is seeking a Part-Time Instructional Technology Specialist to support classrooms, software, hardware, and other computer systems, providing troubleshooting and remote assistance as needed.

Under supervision, you will be the first line of contact for faculty and students, handle tickets, document resolutions, assist with installation and upgrades, and help maintain inventory and technical documentation to ensure timely, effective service.

Qualifications

• Associate degree required; CIS or CS degree preferred.
• A+ or equivalent certification preferred.
• General awareness of computer systems, PC repair, and network management.
• Ability to troubleshoot issues and diagnose basic technical problems.
• Strong communication, listening, analytical, and problem-solving skills.
• Customer-oriented, patient, and able to work with diverse staff.

Responsibilities

• Provide first-line troubleshooting for classroom technology tools and software.
• Assist with installing and troubleshooting classroom instructional technology tools.
• Serve as the first point of contact for technical assistance via phone, email, or service desk tickets.
• Record events and resolutions in the ticketing system.
• Troubleshoot hardware and software issues and determine best solutions.
• Maintain technical documentation and service catalog on software installation and hardware configuration.

Skills

Troubleshooting

Communication

Analytical thinking

Problem solving

Customer service

Interpersonal skills

Technical documentation

Education

Associate degree (required)

CIS/CS degree preferred

A+ or equivalent certification preferred

Job description

Lake Michigan College in Michigan is seeking a Part-Time Instructional Technology Specialist to support classrooms, software, hardware, and other computer systems, providing troubleshooting and remote assistance as needed.

Under supervision, you will be the first line of contact for faculty and students, handle tickets, document resolutions, assist with installation and upgrades, and help maintain inventory and technical documentation to ensure timely, effective service.