Specialist II, Learning and Development

Pilot Flying J; Knoxville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Nation-wide Medical Plan

Dental/Vision

401(k)

Adoption Assistance

Tuition Reimbursement

Weekly Pay

Job summary

Pilot Company is seeking a Specialist II, Learning and Development to perform routine onboarding for the Strategic Sales team and to deliver comprehensive training programs that enhance the skills and performance of our sales force. You will lead dynamic training sessions, maintain records, and measure outcomes to continuously improve effectiveness.

Ideal candidates have a bachelor's degree, at least three years of experience, and proficiency in Microsoft Office and CRM software.

Qualifications

• Bachelor's degree or equivalent required.
• Minimum three years of experience.
• Intermediate Microsoft Office skills.
• CRM software experience preferred.
• Basic knowledge of fuel and trucking industry.
• Thorough knowledge of company products and offerings.
• Requires expanded conceptual knowledge in own area.

Responsibilities

• Facilitate onboarding and training of new Sales representatives.
• Deliver comprehensive training programs and workshops for the Strategic Sales team.
• Maintain training records for team members.
• Collect feedback and measure impact on sales performance.
• Follow the training curriculum as assigned.

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

The Specialist II, Learning and Development will perform routine new hire onboarding in support of the Strategic Sales team. This role will also play a crucial role in enhancing the skills and performance of our sales team through the delivery of comprehensive training programs.

In this role you will:

• Facilitate the training of new Sales representatives on sales techniques, standard operating procedures, sales specific technology, and customer service best practices.
• Conduct dynamic and interactive training sessions, workshops, and role-playing exercises that foster a positive learning environment that encourages participation, collaboration, and skill application.
• Maintain team member training records
• Collect feedback from participants and management to continuously improve training programs and measure their impact on sales performance.
• Follow the training curriculum as assigned.

Qualifications

• Bachelor's degree or equivalent required
• Minimum three years experience
• Intermediate Microsoft Office skills
• Intermediate Customer Relation Management (CRM) software preferred.
• Basic knowledge of fuel and trucking industry preferred
• Thorough knowledge of company products and offerings
• Requires expanded conceptual knowledge in own area
• Applies understanding of business drivers
• Responsible for providing guidance for colleagues with less experience
• Solves problems in straightforward situations
• This position requires candidates to be legally authorized to work in the United States without employer sponsorship.

Additional Information

• Nation-wide Medical Plan/Dental/Vision
• 401(k) Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Weekly Pay