Specialist, HR Contact Center

Fresenius Medical Care North America; United States; Remote; USD 40,000 - 65,000; Full time

Job summary

A leading company in healthcare services is looking for an HR Support Specialist to provide first-line assistance to employees and managers. The role involves managing HR inquiries, processing transactions, and improving HR processes, ideal for fresh graduates and those transitioning from the BPO industry. Candidates should possess strong communication skills and the ability to work night shifts.

Qualifications

• Open for college fresh graduates and SHS graduates.
• Experience in BPO is a plus.
• Ability to work night shifts (8/9pm to 5/6am).

Responsibilities

• First-line support for HR inquiries and transactions.
• Manage HR and benefits transactions and auditing.
• Document calls for reporting purposes.

Skills

Communication skills

Education

College fresh graduates

Senior High School graduates

BPO industry experience (min. 1 year phone experience)

Tools

Workday

Job description

The role will act as the first-line support of employees, managers, and executives for all general HR questions, seeking support in HR policies, processes, self-service transactions, and HR content on the online portal.

Responsibilities:

Inquiry Management

• First-line support of employees, managers, and executives for all general HR questions, seeking support in HR policies, processes, self-service transactions, and HR content on the online portal.
• Processes basic to complex HR and benefits transactions and supports the auditing of information
• Document calls and code as appropriate for reporting purposes
• End-to-end ownership for resolving inquiries, as well as for helping employees and managers learn about self-service capabilities.
• Provide accurate and efficient resolutions of issues and inquiries through multiple channels (e.g., phone, email/ticket, live chat, etc.) by following appropriate resolution/assessment methodologies (e.g., investigating and research)
• Utilizing knowledge management tools, educating employees on HR technologies
• Provide timely and reliable employee support that generates a high level of employee satisfaction and inspires confidence through effective communication, expert knowledge, and efficient escalation to resolve issues
• Communicate effectively (written or verbal) matching the style, needs, and level of understanding of the employee to support optimal interaction, through available employee support channels (phone, email, ticket management)

HR Administration

• Expert and skilled end user for Workday and other HR systems and tools
• Manage transaction workflows in the assigned region
• Respond to all employee verification requests and employment reference letters, etc.
• Identify process improvement opportunities focused and improving the effectiveness and efficiency of the Region or GBS Center, as well as sharing best practices with HR operations teams in other GBS Centers as appropriate.
• Recommend process improvements to drive efficiencies, knowledge, and consistencies in our procedures.
• Role may expand to include responsibilities for administration of additional HR processes

Qualifications:

• Open for college fresh graduates and SHS graduates
• Open for shifters from BPO industry (min. 1 year phone experience)
• Good communication skills
• Able to work at night shifts (8/9pm to 5/6am)