Specialist: Full-Time, Part-Time, and Part-Time Temporary

ENGINEERINGUK; Knoxville (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

An innovative firm seeks dedicated Specialists to enhance customer experiences with Apple products. In this role, you will engage with customers, understanding their needs and providing tailored solutions. Your contributions will foster brand loyalty and create an inclusive environment where everyone feels valued. With opportunities for career development and a commitment to diversity, this position offers a chance to grow within a forward-thinking company that prioritizes innovation and collaboration. Join a team where your skills and passion for technology can truly make a difference.

Benefits

Medical coverage

Dental coverage

Retirement plans

Educational reimbursement

Stock programs

Employee discounts

Bonuses

Qualifications

• Availability to work flexible hours, including nights and weekends.
• Ability to work in a fast-paced environment supporting multiple customers.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting products.
• Support peers by sharing knowledge and assisting in providing ownership opportunities.

Skills

Knowledge of Apple products and services

Personalization of solutions

Effective communication

Teamwork skills

Curiosity and openness to learning

Trustworthiness with sensitive information

Job description

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Specialist: Full-Time, Part-Time, and Part-Time Temporary

View more categories View less categories Sector Technology Role Specialist Contract Type Permanent Hours Full Time

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Specialist, you build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers' needs, customizing recommendations to enrich their lives.

Description

Deliver excellent service to Apple customers by understanding their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant purchase options. Stay proactive and up-to-date on Apple's products, services, and sales processes. Support your peers by sharing knowledge about Apple’s offerings and assisting in providing ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including customer service and support in other store areas. Contribute to an inclusive environment by respecting differences and fostering curiosity to learn. Demonstrate Apple's values of inclusion and diversity daily.

Minimum Qualifications

Availability to work a schedule based on business needs, including nights, weekends, and public holidays, and reliably attend work as scheduled, in line with local laws and accommodations.

Preferred Qualifications

• Knowledge of Apple products and services.
• Ability to personalize solutions based on customer needs and communicate effectively.
• Ability to work in a fast-paced environment supporting multiple customers.
• Teamwork skills, demonstrating shared responsibility and accountability.
• Curiosity and openness to learning and helping others grow.
• Desire to deepen understanding of Apple and third-party products to enhance customer experience.
• Trustworthiness with sensitive or confidential information, aligning with Apple's values.

Pay & Benefits

Base pay is part of a total compensation package, determined within a range based on skills, qualifications, experience, and location. Opportunities include stock programs, discounts, benefits like medical and dental coverage, retirement plans, educational reimbursement, bonuses, or relocation. Learn more about Apple Benefits.

For roles in specified U.S. states, view pay information by selecting a store.

Note: Benefits, compensation, and stock programs are subject to eligibility and plan terms.

Apple is an equal opportunity employer committed to diversity and inclusion, promoting equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other protected characteristics. Learn more about your EEO rights.

Where we're hiring
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Company

Inclusion

Everybody in

Diversity includes. Inclusion empowers. When we bring everybody in, we do our best work together. We continue to promote inclusive hiring, development, and equitable pay.

What you work for should reflect what you stand for

We consider the impact of everything we create — on customers, colleagues, and the planet. We focus on accessibility, equity, privacy, and environmental issues.

Everyone joins Apple for a reason, often because they share our values.

Starting here is just the beginning

You’ll have opportunities to contribute meaningfully from day one, with career development resources including Apple University. Growth is flexible — deepen expertise, broaden scope, or explore new roles. You’re in charge of your growth, and we support you.

Your work is as meaningful to us as it is to you

Apple

Apple organizes by functional expertise rather than business units, with decision rights resting with experts. This fosters collaboration, innovation, and respect for detailed knowledge. Cross-functional teamwork is crucial, aiming to deliver an extraordinary user experience.

Innovation is driven by knowledgeable individuals who are encouraged to take informed risks, leading to breakthroughs. Everyone here is an innovator or an aspiring one, contributing in many unseen ways, from reducing bias in AI to community service initiatives.

There’s a place here for every kind of brilliant.

Your specialty or ideal role may exist across many areas at Apple.

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