Specialist: Full-Time, Part-Time, and Part-Time Temporary

ENGINEERINGUK; Dedham (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Specialist, where your passion for customer service and technology will shine. In this role, you will engage with customers, helping them discover and enjoy innovative products. Your ability to personalize solutions and work collaboratively will be key in creating memorable experiences. With a focus on inclusion and diversity, you'll thrive in a supportive environment that values your contributions. This is more than just a job; it's a chance to grow and develop within a dynamic team dedicated to excellence.

Benefits

Medical Insurance

Dental Insurance

Retirement Plans

Discounts on Products

Educational Reimbursement

Qualifications

• Availability to work nights, weekends, and holidays.
• Ability to personalize solutions and communicate effectively.

Responsibilities

• Deliver excellent service by understanding customer needs.
• Support peers and maintain accuracy in service delivery.

Skills

Customer Service

Communication

Teamwork

Curiosity

Knowledge of Apple Products

Job description

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Specialist: Full-Time, Part-Time, and Part-Time Temporary

View more categories View less categories Sector Technology Role Specialist Contract Type Permanent Hours Full Time

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Specialist, you build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers' needs, customizing recommendations to enrich their lives.

Description

Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. Understand and proactively stay up to date on Apple's products, services, purchase options, and sales processes. Support your peers by sharing knowledge about Apple's offerings and assist in providing ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including customer service and support in other store areas. Contribute to an inclusive environment by respecting differences and fostering curiosity to learn. Demonstrate Apple's values of inclusion and diversity daily.

Minimum Qualifications

• Availability to work a schedule based on business needs, including nights, weekends, and public holidays, and reliably attend work as scheduled, in line with local laws and accommodations.

Preferred Qualifications

• Knowledge of Apple products and services.
• Ability to personalize solutions and communicate effectively.
• Ability to work in a fast-paced environment supporting multiple customers.
• Teamwork skills with shared responsibility and accountability.
• Curiosity and openness to learning and helping others grow.
• Desire to deepen understanding of Apple products, services, and third-party products.
• Trustworthiness with sensitive or confidential information.

Pay & Benefits

Apple offers a total compensation package, including base pay, potential bonuses, stock programs, and benefits like medical, dental, retirement, discounts, and educational reimbursement. Pay varies by skills, qualifications, experience, and location. Some roles may be eligible for additional bonuses or relocation assistance. Learn more about Apple Benefits.

Note: Benefits and compensation are subject to eligibility and plan terms.

Apple is an equal opportunity employer committed to diversity and inclusion. We promote equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other protected characteristics.

Where we're hiring

Submit Resume

Company

Inclusion

Everybody in

Diversity includes. Inclusion empowers. We strengthen our commitment to inclusive hiring, development, and equitable pay.

What you work for should reflect what you stand for

We consider the impact of our creations on customers, colleagues, and the planet, focusing on accessibility, equity, privacy, and environmental issues.

Many join Apple because our values align with theirs.

Starting here is just the beginning

At Apple, people are at the core. From day one, you can contribute meaningfully and access career development resources, including Apple University courses. Growth options include deepening expertise, changing scope, or exploring new roles. You lead your growth, with support from us.

Your work is as meaningful to us as it is to you

Apple

Apple is organized by functional specialties, with experts leading their areas, fostering a culture of collaboration, innovation, and shared purpose to create exceptional user experiences.

Decision-making is driven by expertise, encouraging bold, informed risks leading to breakthroughs. Innovation is a community effort, from Siri engineers to COVID-19 response teams, all contributing to impactful work.

There’s a place here for every kind of brilliant.

Your specialty may span multiple areas at Apple.

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