Specialist, Education Operations

Relativity; Maryland; Hybride; USD 66 000 - 100 000; Plein temps

Résumé du poste

Relativity is seeking a Specialist to support the execution of education programs, handling operational and administrative tasks to ensure smooth delivery of learning experiences. You will work to automate processes and improve efficiency across scheduling, LMS updates, and contract execution.

The role involves coordinating with Finance and Legal on contracts, managing logistics, and driving program improvements through AI-enabled solutions.

Qualifications

• 1-3 years' experience in education programs or related roles.
• Strong attention to detail, excellent communication, curiosity.
• Basic experience with Skilljar and AI tools.

Responsabilités

• Support workspace creation, scheduling, LMS updates.
• Review and manage candidate flagged attempts for education programs.
• Scrub and answer customer inquiries related to education programs in a timely fashion.
• Execute training and certification contracts, coordinating with Finance and Legal to refine.
• Run program logistics and create SOPs; facilitate upskilling sessions across internal systems.
• Own projects, process improvements, and AI initiatives to scale and reduce manual work.
• Track action items, schedules, and support timelines for team and stakeholders.
• Communicate program updates with stakeholders.

Connaissances

Collaboration

Communication

Needs Assessment

Process Improvements

Program Management

Relationship Building

Sales Enablement

Stakeholder Management

Strategic Planning

Training Delivery

Outils

Salesforce

Skilljar

Description du poste

Posting Type

Remote/Hybrid

Job Overview

The Specialist supports execution of education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences, while also working to automate and increase efficiency to those processes.

Job Description and Requirements

• Support workspace creation, scheduling, LMS updates
• Review and manage candidate flagged candidate attempts
• Scrub and answer customer inquiries in a timely fashion related to various education programs
• Executes training and certification contracts, working with Finance and Legal to refine and improve
• Run program logistics and create related SOPs and facilitate upskilling sessions related to scheduling trainings, workshops, webinars across internal systems and process improvement
• Own projects, process improvements, and AI innovations to scale and eliminate manual processes
• Track action items, schedules, and support timelines for team and stakeholders
• Communicate program updates with stakeholders

Qualifications:

• 1-3 years' experience
• Strong attention to detail, excellent communication, curiosity,
• Basic experience with Skiljar and AI tools
• Preferred experience with Salesforce, Skilljar

Required Skills:

• Collaboration
• Communication
• Needs Assessment
• Process Improvements
• Program Management
• Relationship Building
• Sales Enablement
• Stakeholder Management
• Strategic Planning
• Training Delivery

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$66,000 and $100,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.