Specialist, Education Operations

Relativity; Madison (WI); Hybrid; USD 66,000 - 100,000; Full time

Job summary

Relativity in the United States (Madison, WI) seeks a Specialist to support education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences and driving automation to increase efficiency.

The role covers workspace setup, LMS updates, candidate issue reviews, and coordination of training contracts with Finance and Legal. You will lead logistics, SOPs, and upskilling sessions across internal systems while pursuing AI-driven process improvements.

Qualifications

• 1-3 years of experience.
• Strong attention to detail, excellent communication, curiosity.
• Basic experience with Skiljar and AI tools
• Preferred experience with Salesforce, Skilljar

Responsibilities

• Support workspace creation, scheduling, LMS updates
• Review and manage candidate flagged candidate attempts
• Scrub and answer customer inquiries in a timely fashion related to various education programs
• Executes training and certification contracts, working with Finance and Legal to refine and improve
• Run program logistics and create related SOPs and facilitate upskilling sessions related to scheduling trainings, workshops, webinars across internal systems and process improvement
• Own projects, process improvements, and AI innovations to scale and eliminate manual processes
• Track action items, schedules, and support timelines for team and stakeholders
• Communicate program updates with stakeholders

Skills

Collaboration

Communication

Needs Assessment

Process Improvements

Program Management

Relationship Building

Sales Enablement

Stakeholder Management

Strategic Planning

Training Delivery

Tools

Salesforce

Skilljar

Job description

Job Description and Requirements

Posting TypeRemote/HybridJob Overview The Specialist supports execution of education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences, while also working to automate and increase efficiency to those processes.

Key Responsibilities

• Support workspace creation, scheduling, LMS updates
• Review and manage candidate flagged candidate attempts
• Scrub and answer customer inquiries in a timely fashion related to various education programs
• Executes training and certification contracts, working with Finance and Legal to refine and improve
• Run program logistics and create related SOPs and facilitate upskilling sessions related to scheduling trainings, workshops, webinars across internal systems and process improvement
• Own projects, process improvements, and AI innovations to scale and eliminate manual processes
• Track action items, schedules, and support timelines for team and stakeholders
• Communicate program updates with stakeholders

Qualifications

• 1-3 years' experience
• Strong attention to detail, excellent communication, curiosity,
• Basic experience with Skiljar and AI tools
• Preferred experience with Salesforce, Skilljar

Relativity is committed to competitive, fair, and equitable compensation practices.This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.The expected salary range for this role is between following values: $66,000 and $100,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills: Collaboration, Communication, Needs Assessment, Process Improvements, Program Management, Relationship Building, Sales Enablement, Stakeholder Management, Strategic Planning, Training Delivery